Join the Creator Awards Programme

The YouTube Creator Awards programme is our way of recognising the extraordinary effort that creators put into their channels. In order to be eligible for a Creator Award, you need to meet the eligibility criteria and provide the required information.

Eligibility

To be eligible for a Creator Award, you need to meet the following guidelines:

Creator Awards are given at YouTube's discretion. Each channel is carefully reviewed to make sure the criteria is met. We only recognise creators who follow our guidelines and follow the rules.

Creator Awards are for personal use only, and may not be sold or distributed to anyone outside of your channel team members. If you violate this policy, you may be subject to disciplinary action.

Disciplinary actions can include:

  • Forfeiture of the award.
  • Ineligibility for future awards.
  • Possible termination of your YouTube or Google account.

Redeeming your award

We'll review your channel and if you're eligible for a Creator Award, you'll see a notification in your YouTube Studio dashboard. You'll also get a unique redemption code.

To redeem your award:

  1. Sign in with YouTube.
  2. Go to YouTube Studio.
  3. Find your unique redemption code in the Banner Notification.
  4. Type in your code on the Creator Awards redemption website.
  5. Include delivery info and specify how you want your channel name to appear on the award.
  6. You'll get a confirmation email with tracking info once your award is dispatched.

Dispatch and delivery

After you've submitted your delivery information, we'll customise your award with your channel name and deliver it to you within approximately 2–3 weeks. To make sure that your award gets delivered to you on time, note the following:

  • When you submit delivery info, make sure that you use your full legal name. You may need to pick up your Creator Award from a customs or delivery office. 
  • You'll get an email containing a tracking number once your award has been dispatched. 
  • It's your responsibility to get back to any contact made by a delivery company that requests more documentation or info. This allows a Creator Award to pass through customs or to be delivered.
    • This includes paying any customs duties and taxes that are required in certain countries/regions. Legally, YouTube can't cover these costs. These countries include: Armenia, Azerbaijan, Belarus, Cambodia, Kyrgyzstan, Russia, Ukraine and Uzbekistan.
  • If you don't get back to a delivery company, your Creator Award may be returned or lost. In these cases, you may have to purchase a replacement if you want to get your Creator Award. 

Note: If you're located in Brazil or India, you'll be asked for extra info, such as a tax ID, while redeeming your Creator Award, so that we can give this info to Customs.

Purchasing More Awards

While only one complimentary award is given per channel or milestone, you or your team can buy more awards. Get in touch with youtubecreator@societyawards.com using the email associated with your YouTube Channel. Your channel and award level will be reviewed before more awards can be purchased.

Creator Award FAQs

I passed one of the subscriber thresholds. Why haven't I received a notification about my Creator Award?

Before an award can be issued, every channel is reviewed by a human reviewer. If you reached a subscriber milestone in the last week, your channel's eligibility for a Creator Award is likely still under review.

If it's been more than three weeks since your channel reached the subscriber threshold and you believe your channel meets the eligibility criteria, you may get in touch with our Creator Support team.

I got a notification, but I can't find the redemption code. Where can I find it?

If you got a notification on your YouTube Studio dashboard but can't find the code (or dismissed it), you'll need to reach out to our Creator Support team who can retrieve it for you.

Once you get your redemption code, you can go to the Creator Awards redemption website to redeem your award.

I redeemed my Creator Award, when will it be delivered?

You can check the status of your award order by signing in to the Creator Awards redemption website and clicking My Account.

Here are a few issues that may stand between you and getting your award once you've redeemed it:

  • There may be delays in the fulfilment process due to higher-than-expected redemption volumes.
  • You may not have given complete or correct delivery info to permit delivery. Look out for an email from us if that's the case.
  • There may be delays in the delivery process, due to issues such as customs clearances, inclement weather or busy postal periods.

I redeemed my Creator Award but I haven't received it yet?

If you have issues with award delivery, follow the steps below:

  1. Check the delivery status on the postal service website and complete all requested documentation.
  2. Get in touch with the delivery service (UPS/FedEx/USPS) and check for any further actions needed on the recipient's end.
  3. If step 1 and step 2 didn't help, get in touch with our Creator Support team.

Can I get extra Creator Awards?

Yes. While only one complimentary award is issued per channel, per milestone, you can purchase extra awards by contacting our team at youtubecreator@societyawards.com. Remember to use the email address associated with your channel so that our team can verify the appropriate award level. 

Can I sell or auction my award for profit?

No. Creator Awards are for personal use only, and may not be sold or distributed to anyone outside of your channel team members. Creators found to be in violation of this policy may be subject to disciplinary action.

Disciplinary actions can include:

  • Forfeiture of the award.
  • Ineligibility for future awards.
  • Possible termination of your YouTube or Google account. 

My Creator Award arrived, but it was damaged. Can you replace it?

Creator Awards are handmade, and from time to time may have small imperfections and inconsistencies that are the normal result of the manufacturing process. YouTube is not responsible for these minor flaws, nor for awards that get minor damage during the delivery process.

If your award arrives with significant damage, get in touch with us via our Creator Support team. If you notify us within seven days of receipt of the award, we'll do our best to try to replace it.

Countries/regions not served by Creator Awards until further notice

YouTube Creator Awards cannot be dispatched to the following countries or regions:
  • Crimea 
  • Cuba 
  • Iran 
  • North Korea 
  • Sudan 
  • Syria
  • Tajikistan
  • Turkmenistan

Why am I being asked to pay customs duties and taxes?

Certain countries/regions require payment of customs duties and taxes for a Creator Award to be delivered. Legally, YouTube is not able to cover these costs. These include:

  • Armenia
  • Azerbaijan
  • Belarus
  • Kyrgyzstan
  • Moldova
  • Russia
  • Ukraine
  • Uzbekistan

I am an artist with an Official Artist Channel. Am I eligible for a Creator Award?

As an OAC, you'll receive a Creator Award when you pass a subscriber threshold and meet the eligibility requirements. Only one complimentary award is given per artist and per milestone.
If you previously had a related auto-generated topic channel or partner-provided channel that received an award, you won't receive that award again when your subscriber counts are merged onto your Official Artist Channel. 
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