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I can't watch the video I downloaded

Learn about how to download videos, and review the steps below for help resolving your issue. 

Check your device

If you recently got a new phone or tablet, note that videos aren't transferred to other devices — they're saved to each specific device.

Check your membership status

Make sure your YouTube Red membership has not expired. In the YouTube app, tap your profile photo > My YouTube Red and scroll down to "Manage your membership."

If you recently lost access to YouTube Red and then re-subscribed, note that it will take a few hours for saved videos to become available again once you've re-subscribed. If you need to watch a video right away, tap Menu  and select Retry download.

Check that you're signed in

Make sure that you're signed in to the Google account associated with your YouTube Red membership:
  • Try signing out and back in to the account associated with YouTube Red. Note: If you're using the YouTube app on your TV, you may have to do this on your computer. 
  • Check that you see the YouTube Red logo (instead of the YouTube logo) in YouTube.
Using YouTube on a smart TV?
  • Make sure you're signed in on your TV to the Google account associated with your YouTube Red membership.
  • If you're casting to your TV, make sure you're signed in to the correct account on both the TV and the computer or mobile device you're using to cast. 
  • If you're using Google Home, make sure you're signed in to the correct account in the Google Home app.

Contact support & submit product feedback

If you're still having trouble, contact support. When contacting support, please mention the following: 

  • Do you see an error message?
  • Where does it show and what is the exact text? Include a screenshot, if possible.
Send product feedback to YouTube:
  • You can also submit feedback about your issue. You won't get a response, but your feedback will be shared with YouTube.
  • To do this, select your profile photo > Feedback Feedback in YouTube.
  • Make sure to check the box for "System logs." This helps us better understand your issue.


Back to Troubleshoot YouTube Red member benefits  

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