Ukudlala ngemuva akusebenzi

Ukudlala ngemuva kusebenza kuphela kuma-app eselula ze-YouTube futhi kudinga ubulungu be-YouTube Premium. Amanye amavidiyo awatholakali ukuthi angadlalwa ngemuva noma uwadawunilode ungaxhunyiwe ku-inthanethi, ngisho noma unobulungu besiteshi. Buyekeza izinyathelo ezingezansi ukuze uthole usizo lokuxazulula inkinga yakho.

Common troubleshooting steps

Check that your membership hasn’t expired

Qinisekisa ukuthi ubulungu bakho be-YouTube Premium abukaphelelwa yisikhathi. Ungaqinisekisa kabili ku-youtube.com/paid_memberships.

Uma ubulungu bakho be-Premium ye-YouTube buphela, ngeke usakwazi ukufinyelela kumavidiyo akho adawunilodiwe. Ukuze uphinde uthole ukufinyelela kokudawunilodiwe kwakho, bhalisela ubulungu be-Premium.

Try signing into YouTube Premium again

Make sure that you're signed in to the account associated with your YouTube Premium membership.

• Try signing out and signing back in to the account associated with YouTube Premium.
• Check that you see the YouTube Premium logo (instead of the YouTube logo) in YouTube.

Check YouTube Premium availability in your location

YouTube Premium benefits only work in countries where YouTube Premium is available. Check that you're in a location where YouTube Premium has launched.

Check your background playback settings

Check your background playback settings in the YouTube app to make sure you haven’t disabled the setting.

Update your YouTube app

Qinisekisa ukuthi usebenzisa uhlobo lwakamuva lwe-app ye-YouTube. Vakashela isitolo sama-app edivayisi yakho futhi uhlole ukuthi unazo yini izibuyekezo ze-app ye-YouTube.

Uma unefoni entsha, noma usanda kubuyisela ifoni yakho, ingase ihlanganise uhlobo oludala lwe-app ye-YouTube (isb., izinhlobo ezingaphansi kuka-12.0 zibhekwa njengeziphelelwe yisikhathi).

Check your phone's mobile data settings

Check the settings on your mobile device to ensure you have enabled background data for YouTube.

Additional steps to try

Verify that no other apps are playing audio

Check any other apps you have open to ensure that none of them are playing audio. Background play will not work while other apps are playing audio.

Restart the YouTube app or reboot your device

Uma i-app ye-YouTube noma idivayisi yakho yeselula enesikhathi eside isebenza, kungase kungabi khona izinsiza ezanele ukuze ukudlala ngemuva kusebenze kahle. Zama ukuvala i-app ye-YouTube noma uqalise kabusha ifoni yakho.

Check the strength of your internet connection

Video downloads require a strong internet connection. Make sure that your device is connected to a 3Mbps or faster Wi-Fi network, or a mobile network with a data plan that supports 3G, 4G, or LTE speeds. If you're not sure what your current internet speed is, you can test your speed online.

Check your phone's notification settings

Check that you haven't blocked all notifications for the YouTube app. You can confirm this within your device settings. If you've blocked notifications, the YouTube app might not be able to run smoothly and/or access the internet in the background.

Contact support & submit product feedback

If you're still having trouble, contact support. When contacting support, please mention the following:

• Please specify whether the sound stops right when you leave the app, or whether it plays for some time but then stops unexpectedly.
• Please specify any error messages you see when you return to the app.
• Please submit in-app feedback.

Send product feedback to YouTube:

• You can also submit feedback about your issue. You won't get a response, but your feedback will be shared with YouTube.
• To do this, select your profile photo  Feedback  in YouTube.
• Make sure to check the box for "System logs." This helps us better understand your issue. 

 

_{Buyela ku- Xazulula izinkinga ngezinzuzo zamalungu e-YouTube Premium.}