Background play isn't working
Background play only works in the YouTube mobile apps and requires a YouTube Premium membership
. Review the steps below for help resolving your issue.
Check that your membership hasn't expired
Check YouTube Premium availability in your location
Check your background playback settings
Update your YouTube app
Make sure that you're using the latest version of the YouTube app. Visit your device's app store and check if you have any pending updates for the YouTube app.
If you have a new phone or you've recently restored your phone, it may include an old version of the YouTube app (versions below 12.0 are considered outdated).
Check your phone's mobile data settings
Check the settings on your mobile device to ensure that you have enabled background data for YouTube.
Additional steps to try
Verify that no other apps are playing audio
Check any other apps that you have open to ensure that none of them are playing audio. Background play will not work while other apps are playing audio.
Restart the YouTube app or reboot your device
If the YouTube app or your mobile device has been running for some time, there may not be enough resources for background play to work smoothly. Try closing the YouTube app or rebooting your phone.
Check the strength of your Internet connection
Video downloads require a strong Internet connection. Make sure that your device is connected to a 3 Mbps or faster Wi-Fi network, or a mobile network with a data plan that supports 3G, 4G or LTE speeds. If you're not sure what your current Internet speed is, you can test your speed online
Check your phone's notification settings
Check that you haven't blocked all notifications for the YouTube app. You can confirm this within your device settings. If you've blocked notifications, the YouTube app might not be able to run smoothly and/or access the Internet in the background.
Contact support and submit product feedback
If you're still having trouble, contact support
. When contacting support, please mention the following:
- Please specify whether the sound stops right when you leave the app, or whether it plays for some time but then stops unexpectedly.
- Please specify any error messages that you see when you return to the app.
- Please submit in-app feedback.
Send product feedback to YouTube:
- You can also submit feedback about your issue. You won't get a response, but your feedback will be shared with YouTube.
- To do this, select your profile photo Feedback in YouTube.
- Make sure that you tick the box for 'System logs'. This helps us better understand your issue.
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