Ngibona izikhangiso kumavidiyo e-YouTube

Amalungu we-YouTube Premium nawe-YouTube Music Premium angabuka okuqukethwe komculo nevidiyo ngaphandle kwezikhangiso lapho ungene ngemvume ku-akhawuntit. Hlola izinyathelo zokuxazulula izinkinga ngezansi uma ubona izikhangiso kumavidiyo wakho we-YouTube.

Amalungu we-YouTube Music Premium ne-YouTube Premium angase aqhubeke nokubona amabhrendi namaphromoshini ashumekwe kuma-podcasts ngumsunguli. Uma wengezwe noma wavulwa umdali, ungase futhi uthole amalinki okuphromotha, amashalofu, nezinye izakhi kokuqukethwe nasezindaweni ezizungezile.

Izinyathelo ezivamile zokuxazulula inkinga

Hlola ukuze ubone ukuthi usebenzisa iwindi le-incognito yini

Uma usebenzisa ibhrawuza ye-incognito noma ubuka ividiyo ngaphandle kwe-app ye-YouTube, kungenzeka awungenile ngemvume ku-YouTube. Uma ungangenanga ngemvume, ungase ubone izikhangiso kumavidiyo e-YouTube.

Hlola ukutholakala kwe-YouTube Premium endaweni yakho

YouTube Premium benefits only work in countries/regions where YouTube Premium is available. Check that you're in a location where YouTube Premium is available.

Hlola ukuthi unayo yini i-YouTube Premium

Ubulungu bakho be-YouTube Premium kumelwe busebenze. Ungakuqinisekisa lokhu ku-akhawunti yakho.

Uma ungayitholi i-YouTube Premium:

Qiniseka ukuthi ungene ngemvume ku-akhawunti afanele.
Qiniseka ukuthi une-YouTube Premium, hhayi i-YouTube Music Premium.

Inothi: I-YouTube Music Premium ihlanganisiwe ku-YouTube Premium, ngakho awukudingi kokubili ukuze ufinyelele izinzuzo zakho ku-YouTube naku-YouTube Music. Uma une-YouTube Music Premium kuphela, ungathuthukela ku-YouTube Premium ukuze ufinyelele zonke izakhi ku-YouTube.

Hlola ukuthi ubulungu bakho abukaphelelwa yisikhathi

Qinisekisa ukuthi ubulungu bakho be-YouTube Premium abukaphelelwa yisikhathi. Ungaqinisekisa kabili ku-youtube.com/paid_memberships.

Uma ubulungu bakho be-Premium ye-YouTube buphela, ngeke usakwazi ukufinyelela kumavidiyo akho adawunilodiwe. Ukuze uphinde uthole ukufinyelela kokudawunilodiwe kwakho, bhalisela ubulungu be-Premium.

Zama ukungena ngemvume ku-YouTube Premium futhi

Qinisekisa ukuthi ungene ngemvume ku-akhawunti ehlobene nobulungu bakho be-YouTube Premium.

Zama ukuphuma ngemvume uphinde ungene ngemvume ku-akhawunti ehlotshaniswa ne-YouTube Premium.
Hlola ukuthi uyayibona ilogo ye-YouTube Premium (esikhundleni selogo ye-YouTube) ku-YouTube.
Uma ubuka ividiyo ye-YouTube kwenye i-app, ungase ubone izikhangiso. Amanye ama-app abonisa amavidiyo we-YouTube kubhrawuza engasindi kunaku-app ye-YouTube. Ukuze ugweme ukubona izikhangiso, ngena ngemvume ku-akhawunti ehlobene nobulungu bakho be-YouTube Premium kubhrawuza engasindi kakhulu.

Ingabe usebenzisa i-YouTube ku-TV esmathi?

Qiniseka ukuthi ungene ngemvume ku-TV yakho ku-akhawunti ehlotshaniswa nobulungu bakho be-YouTube Premium.
Uma usakaza ku-TV, qiniseka ukuthi ungene ngemvume kukho kokubili i-TV nekhompyutha noma idivayisi oyisebenzisayo.
Uma usebenzisa i-Google Home, qiniseka ukuthi ungene ngemvume ku-akhawunti efanele ku-app ye-Google Home.

Hlola ukuthi ingabe uwavimbile amakhukhi e-YouTube yini

If you're watching a YouTube video embedded on a website, make sure you're not blocking YouTube cookies.

To unblock YouTube cookies:

On a computer, open Google Chrome.
At the top right, select Menu > Settings.
Under the "Privacy and security" section, select Site Settings.
Under "Permissions", select Cookies and site data.
Under "Sites that can always use cookies", click Add.
Create an exception for "[*.]youtube.com."
To the right, select Close.

Learn more about managing cookies in Chrome or in other browsers, like Safari, Firefox, and Opera.

Zama ezinye izinyathelo zokuxazulula inkinga

Hlola ukuthi uyawabona yini amakhadi olwazi

Kwesinye isikhathi ungase ubone ikhadi lolwazi noma isichasiselo kuvidiyo, esingase kubukeke njengesikhangiso. Abasunguli be-YouTube bangafaka lawa makhadi kumavidiyo abo, kodwa awazona izikhangiso—funda kabanzi mayelana namakhadi nezichasiselo ku-YouTube. Ubulungu bakho be-YouTube Premium ngeke bufihle amakhadi noma izichasiselo. Uma usebenzisa i-YouTube kwikhompuyutha, ungayivala ngaphakathi kwamasethingi akho ku-YouTube (khetha isithombe sakho sephrofayela > Amasethingi > Ukudlala).

To turn off cards from a computer,

Click on your profile photo in the top right corner.
Select Settings > Playback and performance.
Uncheck the box next to Info cards to disable in-video info cards.

Xhumana nabosizo futhi uthumele impendulo yomkhiqizo

If you're still having trouble, get in touch with support. When contacting support, mention the following:

The type of ad you saw (video ad before your video started, banner/text ad at the bottom of the video, video ad in the middle of a video, ad on homepage or browser page).
Where you saw the ad (youtube.com, YouTube mobile app, or a TV or game console).
Include a link to the video.
Let us know approximately when you saw the ad.

Send product feedback to YouTube:

You can also submit feedback about your issue. You won't get a response, but your feedback will be shared with YouTube.
To send feedback, select your profile photo > Feedback in YouTube.
Make sure to check the box for "System logs." This helps us better understand your issue.

_{Buyela ku- Xazulula izinkinga ngezinzuzo zamalungu e-YouTube Premium}

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