Ninaona matangazo kwenye video za YouTube

Wanachama wa YouTube Premium na YouTube Music Premium wanaweza kutazama maudhui ya muziki na video bila matangazo wanapoingia katika akaunti zao zinazolipiwa. Angalia hatua za utatuzi hapa chini ikiwa unaona matangazo kwenye video za YouTube.

YouTube Music Premium na wanachama wa YouTube Premium bado wanaweza kuona chapa au matangazo yaliyopachikwa kwenye podikasti na mtayarishi. Ikiwa imewekwa au imewashwa na mtayarishi, unaweza pia kupata viungo vya matangazo, rafu na vipengele vingine ndani na karibu na maudhui

Hatua za kawaida za utatuzi

Angalia ili uone ikiwa unatumia dirisha fiche

Iwapo unatumia kivinjari katika hali fiche au unatazama video nje ya programu ya YouTube huenda hujaingia katika akaunti ya YouTube. Iwapo hujaingia katika akaunti, huenda ukaona matangazo kwenye video za YouTube.

Angalia upatikanaji wa YouTube Premium mahali ulipo

YouTube Premium benefits only work in countries/regions where YouTube Premium is available. Check that you're in a location where YouTube Premium is available.

Hakikisha kuwa muda wa uanachama wako haujaisha

Hakikisha kuwa muda wa uanachama wako wa YouTube Premium haujaisha. Unaweza kuthibitisha hali hii katika youtube.com/paid_memberships.

Iwapo muda wa uanachama wako wa YouTube Premium utaisha, hutaweza tena kufikia video ulizopakua. Ili uweze kufikia vipakuliwa vyako tena, jisajili kwenye Uanachama wa Premium.

Jaribu kuingia tena katika akaunti ya YouTube Premium

Hakikisha kuwa umeingia katika akaunti inayohusiana na uanachama wako wa YouTube Premium.

• Jaribu kuondoka kisha uingie tena katika akaunti inayohusiana na YouTube Premium.
• Hakikisha kuwa unaona nembo ya YouTube Premium (badala ya nembo ya YouTube) katika YouTube.
• Ikiwa unatazama video ya YouTube kwenye programu nyingine, huenda ukaona matangazo. Baadhi ya programu huonyesha video za YouTube katika kivinjari chepesi badala ya programu ya YouTube. Ili usione matangazo, ingia katika akaunti inayohusiana na uanachama wako wa YouTube Premium kwenye kivinjari chepesi.

Je, unatumia YouTube katika televisheni inayoweza kuunganisha kwenye intaneti?

• Hakikisha kuwa umeingia katika akaunti kwenye televisheni yako inayohusishwa na uanachama wako wa YouTube Premium.
• Iwapo unatuma maudhui kwenye televisheni, hakikisha kuwa umeingia katika akaunti kwenye televisheni na kompyuta au kifaa unachotumia. 
• Iwapo unatumia Google Home, hakikisha kuwa umeingia katika akaunti sahihi kwenye programu ya Google Home.

Angalia iwapo umezuia vidakuzi vya YouTube

If you're watching a YouTube video embedded on a website, make sure you're not blocking YouTube cookies.

To unblock YouTube cookies:

1. On a computer, open Google Chrome.
2. At the top right, select Menu > Settings.
3. Under the "Privacy and security" section, select Site Settings.
4. Under "Permissions", select Cookies and site data.
5. Under "Sites that can always use cookies", click Add.
6. Create an exception for "[*.]youtube.com."
7. To the right, select Close.

​Learn more about managing cookies in Chrome or in other browsers, like Safari, Firefox, and Opera.

Jaribu hatua nyingine za utatuzi

Angalia iwapo unaona kadi za maelezo

Wakati mwingine unaweza kuona kidokezo au kadi ya maelezo katika video; vipengee hivi vinaweza kufanana na tangazo. Watayarishi wa YouTube wanaweza kujumuisha kadi hizi katika video zao, lakini si matangazo—pata maelezo zaidi kuhusu kadi na vidokezo kwenye YouTube. Uanachama wako wa YouTube Premium hautaficha kadi au vidokezo. Iwapo unatumia YouTube kwenye kompyuta, unaweza kuzima vipengee hivi katika mipangilio yako kwenye YouTube (chagua picha yako ya wasifu > Mipangilio > Uchezaji). 

To turn off cards from a computer,

1. Click on your profile photo in the top right corner.
2. Select Settings > Playback and performance.
3. Uncheck the box next to Info cards to disable in-video info cards.

Wasiliana na huduma ya usaidizi kisha utume maoni kuhusu bidhaa

If you're still having trouble, get in touch with support. When contacting support, mention the following:

• The type of ad you saw (video ad before your video started, banner/text ad at the bottom of the video, video ad in the middle of a video, ad on homepage or browser page).
• Where you saw the ad (youtube.com, YouTube mobile app, or a TV or game console).
• Include a link to the video.
• Let us know approximately when you saw the ad.

Send product feedback to YouTube:

• You can also submit feedback about your issue. You won't get a response, but your feedback will be shared with YouTube.
• To send feedback, select your profile photo > Feedback  in YouTube.
• Make sure to check the box for "System logs." This helps us better understand your issue. 

_{Rudi kwenye Tatua matatizo kuhusu manufaa ya wanachama wa YouTube Premium}