Angikwazi ukudawuniloda amavidiyo

Qaphela: Uma ungenayo i-YouTube Premium noma uma ukudawuniloda kungatholakali kuwe, inkinobho yokudawuniloda ngeke itholakale futhi izoba mpunga emavidiyweni enzelwe izingane. Uma ubulungu bakho be-Premium buphela, ngeke usakwazi ukufinyelela kumavidiyo akho adawunilodiwe.

Hlola ukuthi ungene ngemvume ku-YouTube Premium

Qinisekisa ukuthi ungene ngemvume ku-Google Account ehlobene nobulungu bakho be-YouTube Music Premium.

• Zama ukuphuma ngemvume uphinde ungene ku-akhawunti ehlotshaniswa ne-YouTube Premium.
• Hlola ukuthi uyayibona ilogo ye-YouTube Premium (esikhundleni selogo ye-YouTube). Ku-app yeselula ye-YouTube noma kwikhompuyutha yakho, kufanele ubone ilogo ye-YouTube Premium ekhoneni eliphezulu kwesokunxele se-app yakho noma ibhrawuza.

Ingabe usebenzisa i-YouTube ku-TV esmathi?

• Qiniseka ukuthi ungene ngemvume ku-TV yakho ku-akhawunti ehlotshaniswa nobulungu bakho be-YouTube Premium.
• Uma usakaza ku-TV, qiniseka ukuthi ungene ngemvume kukho kokubili i-TV nekhompyutha noma idivayisi oyisebenzisayo. 
• Uma usebenzisa i-Google Home, qiniseka ukuthi ungene ngemvume ku-akhawunti efanele ku-app ye-Google Home.

Hlola ukuthi ubulungu bakho abukaphelelwa yisikhathi

Qinisekisa ukuthi ubulungu bakho be-YouTube Premium abakaphelelwa yisikhathi.

Ku-app ye-YouTube, thepha isithombe sakho sephrofayela Amasethingi Okuthengile kanye nobulungu.

• Uma usanda kulahlekelwa ukufinyelela ku-YouTube Premium futhi ubhalise kabusha, kuzothatha amahora ambalwa ukuthi amavidiyo alondoloziwe abonakale uma usubhalise kabusha.
• Uma kudingeka ukuthi ubuke ividiyo ngokushesha, thepha Imenyu  bese ukhetha okuthi Phinda uzame ukudawuniloda.
• Uma ubulungu bakho be-Premium ye-YouTube buphela, ngeke usakwazi ukufinyelela kumavidiyo akho adawunilodiwe. Ukuze uphinde uthole ukufinyelela kokudawunilodiwe kwakho, bhalisela ubulungu be-Premium.

Hlola ukutholakala kwe-YouTube Premium endaweni yakho

YouTube Premium benefits only work in countries/regions where YouTube Premium is available. Check that you're in a location where YouTube Premium is available.

Hlola amasethingi akho okudawuniloda

Uma uzama ukudawuniloda ngenkathi ukudatha yeselula futhi ungakwazi, hlola amasethingi akho okudawuniloda ku-app ukuze uqiniseke ukuthi okudawunilodwayo akukhawulelwe ku-wifi kuphela.

Hlola uhlobo lwe-app yakho ye-YouTube

Qinisekisa ukuthi usebenzisa uhlobo lwakamuva lwe-app ye-YouTube. Vakashela isitolo sama-app edivayisi yakho futhi uhlole ukuthi unazo yini izibuyekezo ze-app ye-YouTube.

Uma unefoni entsha, noma usanda kubuyisela ifoni yakho, ingase ihlanganise uhlobo oludala lwe-app ye-YouTube (isb., izinhlobo ezingaphansi kuka-12.0 zibhekwa njengeziphelelwe yisikhathi).

Izinyathelo ezengeziwe zokuxazulula izinkinga okufanele uzame

Bheka amandla okuxhumeka kwakho ku-inthanethi

Ukudawunilodwa kwevidiyo kudinga ukuxhumana okuqinile kwe-inthanethi. Qiniseka ukuthi idivaysi yakho ixhunyiwe ku-3mbps noma inethiwekhi ye-Wi-Fi esheshayo, noma inethiwekhi yeselula enecebo ledatha elisekela ijubane le-3G, 4G, noma le-LTE. Uma ungaqiniseki ukuthi lithini ijubane lakho le-Intanethi lamanje, ungahlola ijubane lakho ku-inthanethi.

Bheka ukuthi amadivayisi amangaki odawunilode kuwo

Ingabe udawunilode amavidiyo kumadivayisi athile? Kunomkhawulo wokuthi mangaki amadivayisi ongadawuniloda kuwo amavidiyo. Uma usufinyelele lowo mkhawulo, uzothola umlayezo wephutha othi, "le vidiyo ayikwazi ukulondolozwa ungaxhunyiwe ku-inthanethi." Usengadawuniloda amavidiyo kumadivayisi osuvele uwasebenzisile. Funda kabanzi mayelana nemikhawulo yedivayisi ku-YouTube Premium.

Hlola amasethingi edatha yakho yeselula

Hlola amasethingi kudivayisi yakho yeselula ukuze uqinisekise ukuthi uyinike amandla idatha yasemuva ye-YouTube.

Xhumana nosekelo futhi uthumele impendulo yomkhiqizo

Uma usese nenkinga, xhumana nabosekelo. Uma uxhumana nosekelo, yisho okulandelayo:

• Uyawubona umyalezo wephutha?
• Ibonisa kuphi futhi uyini umbhalo oqondile? Faka nesithombe-skrini, uma kunokwenzeka.

Thumela impendulo yomkhiqizo ku-YouTube:

• Ungakwazi nokuthumela impendulo mayelana nenkinga yakho. Ngeke uthole impendulo, kodwa impendulo yakho izokwabiwa ne-YouTube.
• Ukuze uthumele impendulo yomkhiqizo, khetha isithombe sakho sephrofayela Impendulo  ku-YouTube.
• Qiniseka ukuthi ukhetha ibhokisi elithi "Amalogu esistimu" ukuze usisize siyiqonde kangcono inkinga yakho.

 

_{Buyela ku- Xazulula izinkinga ngezinzuzo zamalungu e-YouTube Premium..}