I can't download videos
Check that you're signed in to YouTube Premium
- Try signing out and back in to the account associated with YouTube Premium.
- Check that you can see the YouTube Premium logo (instead of the YouTube logo). In the YouTube mobile app or on your computer, you should see the YouTube Premium logo in the top-left corner of your app or browser.
- Make sure that you're signed in on your TV to the Google Account associated with your YouTube Premium membership.
- If you're casting to your TV, make sure that you're signed in to the correct account on both the TV and the computer or mobile device that you're using to cast.
- If you're using Google Home, make sure that you're signed in to the correct account in the Google Home app.
Check that your membership hasn't expired
Make sure that your YouTube Premium membership has not expired. In the YouTube app, tap your profile photo > Paid memberships and scroll down to Manage.
If you've recently lost access to YouTube Premium and then re-subscribed, note that it will take a few hours for saved videos to become available again once you've re-subscribed. If you need to watch a video straight away, tap Menu and select Retry download.
Check YouTube Premium availability in your location
Check your download settings
Check your version of the YouTube app
Make sure that you're using the latest version of the YouTube app. Visit your device's app store and check if you have any pending updates for the YouTube app.
If you have a new phone or you've recently restored your phone, it may include an old version of the YouTube app (versions below 12.0 are considered outdated).
Additional troubleshooting steps to try
Check the strength of your Internet connection
Check how many devices you've downloaded on
Have you downloaded videos on several devices? There's a limit to how many devices you can download videos to. Once you hit that limit, you'll get an error message saying, 'This video cannot be saved offline'. You can still download videos on the devices that you've already used. Learn more about device limits on YouTube Premium.
Check your phone's mobile data settings
Contact support and submit product feedback
If you're still having trouble, contact support. When contacting support, please mention the following:
- Do you see an error message?
- Where is it appearing and what is the exact text? Include a screenshot, if possible.
- You can also submit feedback about your issue. You won't get a response, but your feedback will be shared with YouTube.
- To do this, select your profile photo > Feedback in YouTube.
- Make sure that you tick the box for 'System logs'. This helps us better understand your issue.