Videos won’t play

Here are some of the most common problems playing a video:

  • video doesn’t start (load)
  • video loads slowly
  • video gets stuck
  • video player is blank with no video
Problem not listed above? If the video is playing, but just not displaying correctly, read these tips on fixing video display issues.

Specific videos won’t play

If you’re able to watch some videos, but not others, below are a few troubleshooting tips that may fix the issue. After trying each tip, check whether the video will play.

No videos play

If you’ve tried viewing a number of videos and none of them play, try these additional troubleshooting steps:

Change Firewall settings

Computer firewalls sometimes block YouTube videos from playing. Adjust your firewall settings so that is listed as a trusted site and other applications (like Quicktime, Real Player, or Windows Media Player) aren't set as the default streaming application. Here’s how to find your firewall settings:

  • For PC users: click the Start menu, click Control Panel, click Security, then click Windows Firewall
  • For Mac users: click System Preferences, click Security & Privacy, click the Firewall tab
Temporarily disable ad or pop-up blocking software

It’s possible that YouTube is being blocked if you have ad or pop-up blocking software installed on your computer. Here’s how to check your computer for ad or pop-up blocking software (like Norton anti-virus):

  • For PC users: click your computer's Start menu, then click All Programs
  • For Mac users: click Finder, then click Applications

To learn more about how to disable your specific ad-blocking software, visit the software’s support page and search for instructions.