Resolve potential claims, disputes & appeals
Some claims require action from a partner before the policy can be applied. These are called "pending claims" and can be in this state for a number of different reasons, including short or low confidence matches, partner policies, or user disputes.
See pending claims
- You can see pending claims in your Content ID To Dos list. You can also go to the Claims section and apply the appropriate filters.
- Click a pending claim to go to the claim detail page, which will include some additional information about why the claim is in a pending state and when that claim review will expire (be automatically released).
- When you review a pending claim, you are asked to determine if it is a valid claim, or whether it should be released. Note that, if unreviewed, pending claims will expire (become inactive) in 30 days.
The following sections describe each type of pending claim in greater detail.
Types of pending claims
The Potential claims queue contains possible claims, short matches, claims based on potentially invalid references, and claims routed for review because of a partner-provided policy.
These claims are routed to this queue for review before being made. You should review and determine which should be active (Confirm) and which should be made inactive (Release).
Release and Exclude and Takedown are also options under the drop-downs for the Release and Confirm buttons, respectively.
Disputes and appeals are from users contesting the claims on their videos. On the claim detail page, you can see the selected reason for their dispute, along with any additional text they have provided.
Once you have determined whether the claim should be made inactive or made active again, you can select Release or Reinstate.
Note: You can't make a claim active again after you release it or the claim expires.
Options for Release and Exclude and Takedown are nested into their respective drop-downs. The user who uploaded the video can also clear the dispute by canceling their appeal.
Use bulk actions
You can bulk release claims by selecting the check box next to any claims you would like to release and select Release Claims from the Actions drop-down. Learn more about resolving disputes in bulk.