How do I set the suggested retail price of my paid channel?
Can I edit an offer?
What happens when I disable an offer?
If you want to change an offer
you need to disable the current offer and create a new offer with the same territory and billing frequency to replace it.
Disabling an offer makes it unavailable to new subscribers. However, existing subscribers continue with the terms of the offer that they subscribed to.
What happens when I delete an offer?
Deleting an offer unsubscribes all users currently subscribed to the offer (they still have access to the channel until the end of their current billing period) and makes the offer unavailable for new subscribers.
How can I tell which videos are paid or free in my channel?
Why is a video that's supposed to be paid available for free?
Paid videos are badged with a $. Free videos are badged with the word “FREE”. Make sure that you correctly specify whether each video requires a paid subscription
I don’t have the option to make my channel a paid channel.
What are the steps to publicly launch my new paid channel?
Can I convert my existing free channel to a paid channel?
Yes. However, converting a free channel to a paid channel will automatically unsubscribe all existing subscribers. These subscribers will then have to pay to re-subscribe to your channel.
What happens when an existing free channel is packaged with a paid channel?
What do I do if I have videos on my existing free channel that I want to offer on my paid channel? Do I have to reupload?
What should I do if not all of the videos in my channel are available in every country where I am selling my channel?
When you package a free channel with a paid channel we will ask if you want to keep the free channel free or convert it to a paid channel. If you keep the channel free then the channel will be available ads-free to subscribers of the paid channel package
. Non-paying users can still subscribe to the free channel but will see ads on the videos.
In general, all videos on a particular paid channel should be available in the country of sale in order to ensure that users have clarity about what they are buying. If you cannot make all videos on a channel available to every user (due to rights issues, etc), then you should create a separate channel for each territory with channel metadata in that territory’s language. You can then use the packaging feature to stitch together country-specific offerings so that you don’t have to upload the videos to each channel.
How do ads on my paid channel work?
Why won’t ads appear on videos in my paid channel?
Partners have the option to supplement their subscription revenue with ad revenue. Video ad enablement
works the same way for paid and free channels. = However, make sure that your subscription offer
has ads enabled. A subscription offer with ads disabled will override any video-level ad settings. On the other hand, a subscription offer with ads enabled still requires each video to have the proper ad settings enabled.
Payments and reports
Where can I see how much money I earned from my paid channel?
How come I don't see any reports in the Subscription Reports area on my Paid Subscriptions page?
Paid channel revenue reports are accessible via the Paid Subscriptions
page in your Channel Settings. Paid channel revenue does not appear in YouTube Analytics at this time.
You have not earned any subscription revenue yet, probably because all of your subscribers are still in their two-week free trial. Your subscribers will be charged when their free trial ends and then you will see subscription reports detailing your revenue.
Will my paid channel payments be separate from the AdSense payments I receive for my other channel?
No. You receive a single AdSense payment that includes your paid channel revenue and any advertising revenue that you earn from your other channels.
How can I promote my paid channel on my existing free channel?
Will subscriber counts be public for paid channels?
How can I communicate with our paid subscribers?
You have the ability to enable or disable subscriber counts in your channel settings
. The subscriber counts are hidden for paid channels by default.
Do we email customers every time they are charged?
There are several ways to communicate with your subscribers. Check out the top fans feature
or use the channel feed
to share your activity or post a bulletin.
We send emails to users when they start their free trial and when their free trial ends. We do not email subscribers each month if they subscribed to a monthly offer. We do email subscribers each year if they subscribed to a yearly offer.
Can I have live events in my paid channel?
Yes, as long as your account is eligible and enabled for live streaming. Just as with any video, you must claim the live event in order to make it paid.
If I already have a subscription service can my existing customers authenticate to my paid channel?
We don’t support authentication at this time.
Can I embed paid content on other sites?
Yes. Subscribers who go to the site with the embedded video will be able to watch if they are logged in to their YouTube account (because their login credentials follow them). If they are not logged in we’ll offer them a link to go to YouTube to log in. If they are logged in but not a subscriber we show them the “Subscribe to watch this video” overlay.
What happens when a user who is subscribed to a single channel in a packaged set of channels subscribes to the packaged channels?
If a user subscribes to a single channel, then subscribes to a packaged set of channels, we automatically cancel their subscription to the single channel in order to avoid charging them twice for the same content.