TeamYouTube, YouTube's support and education team, delivers timely updates and answers to creators, viewers and paid subscribers on Twitter @TeamYouTube. Here's a little more about us:
- Our handle is monitored around the clock starting on Mondays at 9.00 a.m. PT until Friday at 5.00 p.m. PT.
- Our team shares updates and answers questions in English, Spanish, Portuguese, German, French, Japanese, Indonesian, Arabic, Hindi and Korean.
- While we do our best to monitor questions and requests for support that tag other official YouTube handles like @YouTube or @YouTubeCreators, the quickest way to get help is by tagging @TeamYouTube.
Learn more about @TeamYouTube on Twitter
What should I include when contacting @TeamYouTube?
If you're tweeting publicly, don't include any personally identifiable information, such as your email address, phone number or credit card details just to name a few.
When tagging @TeamYouTube for help, make sure that you include relevant info like:
- The channel or video URL.
- Screenshots of the particular issue or topic as you're seeing it.
- The device that you're using, like an iPhone.
- A screenshot of your Stats for nerds if you're having trouble with YouTube TV.
Are there situations that @TeamYouTube can't help with?
There are some situations in which @TeamYouTube can't help:
- Issues happening on a non-Google product, like Amazon Fire Stick or Roku, or another service.
- Copyright disputes with a rights holder.
- Legal disputes.
- Reactivating or removing AdSense accounts.
- If your channel has been hacked, contact Creator Support.
- If you disagree with a policy decision.
I have an issue with a YouTube paid product, can @TeamYouTube help?
You can contact @TeamYouTube on Twitter for quick questions or feedback related to paid products.
For support issues unique to your account or memberships, it's best to get in touch with YouTube support via email, phone or chat for paid products, as those may require personal information like your phone number or email address. This could include questions related to:
- Billing
- Adding or removing packages
- Managing a subscription
- Forgotten passwords and account lockouts
- Channel terminations that have already been appealed
You can get in touch with YouTube support via the links below:
Need help with a refund?
@TeamYouTube can't help with refunds, but for many products, you can start them yourself. Here's some more info about paid product refunds.
Are there other YouTube handles?
- @YouTube
- @YouTubeCreators
- @YouTubeTV
- @CreatorLiason
- @YTCretadores
- @YTCriadores
- @YTCreatorsIndia
- @YTCreatorsJapan
- @YTCreatorsDe
- @YouTubeIndia
- @YouTubeJapan
- @YouTubeKorea
- @YouTubeLATAM
- @YouTubeMusic
- @YouTubeInsider