Request a refund

If you made a purchase using your iPhone or iPad, or signed up for a YouTube paid membership via Apple, you’ll need to get in touch with Apple support to request a refund. Apple’s refund policy will apply.

If you’d like to report an unauthorized purchase on your YouTube account, visit this article for more information and file a claim.

Refunds may be available for the following YouTube services and memberships. Not all payments on YouTube services and memberships are refundable. See below for details.

YouTube membership refunds

To request a refund for a YouTube Premium or a YouTube Music Premium membership, click the button below.

REQUEST A REFUND

Looking for a channel membership refund? Channel memberships are different from YouTube Premium and YouTube Music Premium memberships. Learn more about channel membership refunds.

You may cancel a YouTube paid membership at any time. Once you cancel, you will not be charged again, and your benefits will continue until the end of the billing cycle. You won't be refunded for the length of time between when you cancel and when your membership officially ends.

If content or features related to your YouTube paid membership are

  • Defective
  • Unavailable
  • Do not perform as stated

 

Movie & show refunds

If you’re experiencing issues playing a movie or TV show that you’ve purchased, check out these troubleshooting steps for help.

If you haven't watched your show or movie, you can request a refund within 7 business days of the purchase.

On a computer:

  1. Go to your purchases page.
  2. Click Refund next to the item that you would like refunded.
  3. Click Request refund.
  4. You will get an email confirmation.

If you are not able to see the option to request a refund directly from this page or if the movie or show you rented or purchased is:

  • Defective
  • Unavailable
  • Doesn't perform as stated

You can get in touch with our support team to request a refund.

If a refund request is granted, we'll remove access to the content and your money will be returned within the refund timelines listed below.

If you purchased a TV show or movie via Apple, you'll need to get in touch with Apple Support to request a refund. Apple's own refund policy will apply.

Other refund policies

Paid virtual events

If you’re experiencing issues playing a paid live event that you’ve purchased, check out these troubleshooting steps for help.

If you haven't watched your ticketed live event, you can request a refund within 7 days of the purchase.

Follow these steps on a computer:

  1. Go to your purchases page.
  2. Click Refund next to the item that you would like refunded.
  3. Click Request refund.
  4. You will receive an email confirmation.

If your refund is approved, you’ll get a confirmation on the next screen. You can get in touch with our support team to request a refund for any of these reasons:

  • You can’t request a refund directly from this page
  • The event you rented or purchased is defective, unavailable, or doesn't perform as stated

If a refund request is granted, we'll remove access to the content and your money will be returned within the refund timelines listed below.

If you purchased a paid online event via Apple, you'll need to contact Apple Support to request a refund. Apple's own refund policy will apply.

Technical troubleshooting

If you’re experiencing issues joining a live event that you’ve purchased, check out these troubleshooting steps for help.

Refunds

You can request a refund up until the scheduled start time of the event.

For purchases made on your Android device, follow these steps on your computer: 

  1. Go to youtube.com/purchases.
  2. Go to the item that you would like refunded.
  3. Select Problem with purchase? on the item.
  4. Click Request a refund and then Confirm

If your refund is approved, you’ll get a confirmation on the next screen. 

If a refund request is granted, we'll remove access to the content and your money will be returned within the refund timelines listed below.

Super Chat

Super Chat voluntary payments are non-refundable. If you notice an unauthorized Super Chat charge on your account, please contact our support team.

If you purchased a Super Chat on an iOS device, you'll need to contact Apple Support to request a refund. Apple's own refund policy will apply.

Super Thanks

Super Thanks voluntary payments are non-refundable. If you notice an unauthorized Super Thanks charge on your account, get in touch with our support team.

Donations

Donations are non-refundable. If you're having trouble with a payment, you can get in touch with our support team
Channel memberships

You may cancel your paid channel membership at any time. Once you cancel, you won’t be charged again. You’ll be able to use the badge and have access to creator perks until the end of the billing cycle. Note that you won't be refunded for the period of time between when you cancel and when your channel membership officially ends.

If you notice an unauthorized channel memberships charge on your account, follow these steps to report the unauthorized charge. If creator perks or other features of your paid channel membership are defective, unavailable, or do not perform as stated, you may contact our support team to request a refund at any time. We do not provide refunds or credits for partially elapsed billing periods. 

If you're a member who signed up via Apple, you’ll need to contact Apple support to request a refund for your paid channel membership. Apple’s refund policy will apply.

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