We've put together some frequently asked questions to help answer queries and troubleshoot issues around YouTube Creator Awards.
I met one of the subscriber milestones. Why haven't I received a notification about my Creator Award?
Before an award can be issued, we'll review your channel to ensure that it meets all of the eligibility criteria. If you've reached a subscriber milestone in the past week, your channel's eligibility for a Creator Award is likely to still be under review as our reviews can take up to 10 days.
We'll contact you by email once you're able to start redeeming your Creator Award. You may also get that notification as a banner in YouTube Studio.
I got a notification, but I can't find the redemption code. Where can I find it?
I've redeemed my Creator Award, but when will it be delivered?
After redeeming your Creator Award, you will automatically receive an order confirmation email. In about two weeks, you should receive a dispatch confirmation email from the courier once your award has been dispatched. Refer to your dispatch confirmation email to confirm the status and delivery date of your award. Make sure that you check your spam folder if you can't find your order or dispatch confirmation initially.
For codes redeemed after 1 June 2023, you can track the status of your order here.
Don't forget to reply to any contact made by a delivery company that requests more documentation or info from you. This may help your award pass through customs or be delivered to you.
Common issues include:
- There may be delays in the fulfilment process due to higher-than-expected redemption volumes.
- You may not have given complete or correct delivery info to permit delivery. Look out for an email from Society Awards if that's the case.
- There may be delays in the delivery process due to issues such as customs clearances, inclement weather or busy postal periods.
I redeemed my Creator Award but I haven't got it yet
If your Creator Award hasn't been delivered yet, try the following:
- Check the delivery status using the tracking number emailed to you in your dispatch confirmation email and complete all requested documentation.
- If your code was redeemed after 1 June 2023, you can track the status of your order and retrieve your tracking number here.
- Get in touch with the delivery service to see if any further info or documents are required from you.
I already have a Creator Award. Can I purchase more?
Can I sell or auction my award for profit?
No. Creator Awards are for personal use only and may not be sold or distributed to anyone outside your channel team members. Creators found to be in violation of this policy may be subject to disciplinary action.
Disciplinary actions can include:
- Forfeiture of the award
- Ineligibility for future awards
- Possible termination of your YouTube or Google Account
My Creator Award arrived, but it was damaged. Can you replace it?
Creator Awards are handmade and may be subject to small imperfections and inconsistencies that are the normal result of the manufacturing process. YouTube is not responsible for these minor flaws, nor for awards that get minor damage during the delivery process.
If your award arrives with significant damage, get in touch with our production team here within seven days of receipt of the award. They'll try to replace it once you've returned your damaged award.Why am I being asked to pay customs duties and/or taxes?
Certain countries/regions require payment of customs duties and/or taxes for a Creator Award to be delivered. Legally, YouTube is not able to cover these costs. These include:
- Armenia
- Azerbaijan
- Belarus
- Kyrgyzstan
- Moldova
- Russia
- Ukraine
- Uzbekistan
I am an artist with an Official Artist Channel. Am I eligible for a Creator Award?
As an Official Artist Channel (OAC), you'll receive a Creator Award when you meet a subscriber milestone and the eligibility requirements outlined at the top of this page. Only one complimentary award is given per artist and per milestone.
If you've previously had a related auto-generated topic channel or partner-provided channel that received an award, you won't receive that award again when your subscriber counts are merged with your OAC.