How often do users engage with G Suite?

View the frequency of G Suite usage by users in your organization. 

View the data

  1. From the Work Insights dashboard, on the left, click the Adoption.
  2. Find the chart titled “How often do users engage with G Suite?”
  3. In team filter at the upper-right corner of the page, select a team. For details, see Filter Work Insights data by team.
  4. (Optional) In the time filter at upper-right corner of the page, select a different time range.
  5. (Optional) To view specific usage percentages, check or uncheck the Frequently, Occasionally, and Rarely boxes in the chart's legend.
  6. (Optional) To pinpoint how often users have worked with a specific G Suite app, move your pointer over an app.

Tip: For more information on navigating charts, see Navigate Work Insights.

What the chart means

By understanding the frequency of G Suite use in your organization, you can help expose reasons for low or high adoption. For example, low adoption might reflect a misunderstanding of G Suite features, or might simply indicate continued user reliance on legacy apps. On the other hand, high adoption might indicate your workforce has quickly learned the benefits of using G Suite and can potentially become a resource for knowledge sharing.

This chart shows how often 30-day active users spent using G Suite apps. “Active” users have directly engaged with an app, such as opening a Gmail message.

How the data is calculated

  • Frequently: Active in an app at least 10 of the last 30 days
  • Occasionally: Active in an app 6 to 9 days in the last 30 days
  • Rarely: Active in an app 1 to 5 days in the last 30 days

Use the data

Assessment Action
Determine if user engagement meets your expectations, and whether it reflects user roles.

If G Suite usage doesn't meet your expectations, investigate which apps employees might be using.

Identify G Suite apps that have low engagement. Determine if additional training is needed. You can also promote the reasons why you’ve transitioned to G Suite from on-premise or legacy apps.
Determine if users are continuing to use legacy apps with external customers or clients because they’re accustomed to communicating with those apps or are required to use those apps.

See What percent of users work with non-G Suite apps? and Which productivity apps are users leveraging?

You can also consider sending a user survey to help understand how to resolve the issue.