How often do users engage with G Suite?
View the frequency of G Suite usage by users in your organization.
View the data
- From the Work Insights dashboard, on the left, click the Adoption.
- Find the chart titled “How often do users engage with G Suite?”
- In team filter at the upper-right corner of the page, select a team. For details, see Filter Work Insights data by team.
- (Optional) In the time filter at upper-right corner of the page, select a different time range.
- (Optional) To view specific usage percentages, check or uncheck the Frequently, Occasionally, and Rarely boxes in the chart's legend.
- (Optional) To pinpoint how often users have worked with a specific G Suite app, move your pointer over an app.
Tip: For more information on navigating charts, see Navigate Work Insights.
What the chart means
By understanding the frequency of G Suite use in your organization, you can help expose reasons for low or high adoption. For example, low adoption might reflect a misunderstanding of G Suite features, or might simply indicate continued user reliance on legacy apps. On the other hand, high adoption might indicate your workforce has quickly learned the benefits of using G Suite and can potentially become a resource for knowledge sharing.
This chart shows how often 30-day active users spent using G Suite apps. “Active” users have directly engaged with an app, such as opening a Gmail message.
How the data is calculated
- Frequently: Active in an app at least 10 of the last 30 days
- Occasionally: Active in an app 6 to 9 days in the last 30 days
- Rarely: Active in an app 1 to 5 days in the last 30 days
Use the data
|Determine if user engagement meets your expectations, and whether it reflects user roles.||
If G Suite usage doesn't meet your expectations, investigate which apps employees might be using.
|Identify G Suite apps that have low engagement.||Determine if additional training is needed. You can also promote the reasons why you’ve transitioned to G Suite from on-premise or legacy apps.|
|Determine if users are continuing to use legacy apps with external customers or clients because they’re accustomed to communicating with those apps or are required to use those apps.||
You can also consider sending a user survey to help understand how to resolve the issue.