Considerations before signing up, unlocking additional features, or canceling
Before you sign up for a business email address powered by G Suite and domain registration, we recommend that you carefully review this article. You need to understand all features and potential impacts on your existing Google services and experience.
After you sign up, it can take a few hours for changes to your account to take effect.
Business email considerationsBefore you sign up
|Service||If you sign up...|
|Business email address||
A business email address doesn’t replace or hide your current Gmail address. You can continue to use both addresses. Google services can display (to you and other users) one or both of your addresses in association with content in the services. If you don’t want your business email address associated with your existing Gmail address, we recommend that you create a new Gmail address instead.
You can keep the Gmail address that you own and continue to receive and send email at your existing Gmail address.
You can also send and receive messages at your new business address, which becomes your primary email address.
To include your new business email address, you might need to update any Gmail filters that use your @gmail.com address. Learn more
Apps you purchased in the Google Play store are available with your new business email address. However, some in-app purchases from sellers other than Google might no longer be available after signup.
Calendar invites sent to your existing Gmail address (email@example.com) are accepted by your new business email address. Users who invite you see your new business email address.
Public Calendar events are converted to display as free or busy. After signup, please review your Calendar entries to ensure that public calendar entries are still public (if intended) and update them if necessary.
|Paid Drive storage||
If you purchased additional Google Drive storage for your Google Account, you can keep and manage your storage subscription after signup. The storage you purchased is added to the storage provided with your business email address.
|Contacts||The Contacts preview (a new Contacts interface) is not yet available for G Suite. Learn more|
If you're a Google Chat user, but don't use Hangouts, you're upgraded to Hangouts. And, you can't revert to Google Chat unless you unlock additional G Suite features or cancel your G Suite subscription.
Invitations sent by Google Chat users to your new business email address are presented with your existing Gmail address (firstname.lastname@example.org). Google Chat users can see both your existing Gmail address and new business email address in your contact information.
Hangouts users are unaffected.
Public sites you created continue to be accessible. New sites you create are created with your domain. If you cancel your business email powered by G Suite account, sites created with your domain aren’t retained.
For more details, see Before you cancel below.
|Google Now||Google Now has limited functionality. Some Now cards, such as flight, hotel, and rental cards, are not yet supported by G Suite.|
|Photos integration with Drive||Photos to Drive integration is not yet supported by G Suite. You can't use this feature.|
Before you unlock additional features for your G Suite business email and domain registration, be aware of the impact this can have on other services.
Additional features include:
- Creating business emails for your team
- Creating a business email alias
- Adding security features such as compliance amendments and password management
Note: All sign-up considerations apply to unlocking additional features unless otherwise specified.
Before you cancel your subscription, you can download some of your data through Google Takeout, and also transfer your domain ownership to another account. Learn more about downloading your account data and business email data.
|Service||If you unlock additional features...|
|Gmail||Your original Gmail address is permanently associated with your G Suite business email address.|
|G Suite||You can continue to use your original Gmail account.
However, if you cancel business email powered by G Suite, your original Gmail account will also be CANCELLED. When you unlock additional features, your G Suite and Gmail accounts become permanently linked.
Google Play purchases on your Gmail account are permanently associated with your G Suite account.
|Manage business email||
The Manage business email panel is no longer accessible. You'll use the Google Admin console to manage your G Suite subscription. Learn more
You can cancel your monthly business email service or domain registration at any time.
- If you didn't unlock any additional G Suite features and you cancel your business email, you can go back to using your original Gmail address.
- If you did unlock additional features (such as adding another user email or email alias):
When you cancel business email powered by G Suite, your original Gmail account will also be cancelled. When you unlock additional features, your G Suite and Gmail accounts become permanently linked.
- Before you cancel your subscription, you can download some of your data through Google Takeout, and also transfer your ownership of domain ownership to another account. Learn more about downloading your account data and business email data.
If you cancel, you'll be billed for your G Suite subscription up to the day of cancellation. You'll get an email with your final invoice at the start of the next month.
What happens to my domain registration if I cancel?
- If you purchased a domain when you signed up, you own the domain until it expires at the end of its current registration. You can manage your domain settings at domains.google.com.
- If you unlocked additional features for G Suite: To manage your domain settings, transfer your domain registration to another user account before you cancel.
- If you owned your domain before you signed up, you continue to own your domain until the registration expires at the end of its current subscription with your domain host. To cancel or renew the subscription, go to your domain host’s website.
What happens to the data in my account?
If you did unlock additional features
- When you cancel business email powered by G Suite, both your G Suite business email account and original Gmail account will be deleted.
- Before you cancel your subscription, you can download some of your data through Google Takeout. Learn more about downloading your account data and business email data.
If you didn't unlock any additional G Suite features:
Before you cancel, review all changes to service data in the table below. If you cancel, your email, contacts, individual primary calendar entries, documents, and any consumer data stay with your account. Some data associated with your domain might be available to download through Google Takeout. Learn more about which services offer data download.
After you cancel, it can take a few hours for changes to your account to take effect.
|Service||If you cancel...|
|Google Domains||You can continue to own your domain. Autorenewal of the domain is turned off. You'll use the Google Domains management console to manage your domain.|
|Drive storage||Your Drive storage limits are reduced to your purchased levels before the upgrade from consumer to business email. You won’t be able to create files in Drive until your limits are brought within the reduced limits. Learn more|
Apps you purchased in the Google Play Store remain with your account when you cancel. However, some in-app purchases from sellers other than Google might no longer be available.
Secondary calendars shared only in your G Suite domain are deleted.
|Google Groups||Groups created in your G Suite domain (your groups at @yourcompany.com) are deleted.|
Sites that aren't associated with your domain remain. Sites that are associated with your domain are deleted.
|Google+||Google+ posts that are public or private, unrestricted communities, and public collections remain. Domain-restricted posts and communities are deleted. Domain, custom, and ‘only me’ collections are deleted.|
|Manage business email||The Manage business email panel is no longer accessible.|
|App passwords||If you generate app passwords (for example, to use Gmail or Hangouts with an iOS device), turn off 2-Step-Verification before you cancel your business email subscription. Then, those passwords will be deleted and you’ll be signed out of any app or device that you signed in to using an app password. If you leave 2-Step Verification on, your passwords will continue work. Learn more|