Considerations before signing up, unlocking additional features, or canceling

Business email powered by G Suite

Before you sign up for a business email address powered by G Suite and domain registration, we recommend that you carefully review this article. You need to understand all features and potential impacts on your existing Google services and experience.

After you sign up, it can take a few hours for changes to your account to take effect.

Business email considerations

Before you sign up
Service If you sign up...
Business email address

A business email address doesn’t replace or hide your current Gmail address. You can continue to use both addresses. Google services can display (to you and other users) one or both of your addresses in association with content in the services. If you don’t want your business email address associated with your existing Gmail address, we recommend that you create a new Gmail address instead.

Gmail

You can keep the Gmail address that you own and continue to receive and send email at your existing Gmail address.

You can also send and receive messages at your new business address, which becomes your primary email address.

Gmail filters

To include your new business email address, you might need to update any Gmail filters that use your @gmail.com address. Learn more

Google Play

Apps you purchased in the Google Play store are available with your new business email address. However, some in-app purchases from sellers other than Google might no longer be available after signup.

Calendar

Calendar invites sent to your existing Gmail address (you@gmail.com) are accepted by your new business email address. Users who invite you see your new business email address.

Public Calendar events are converted to display as free or busy. After signup, please review your Calendar entries to ensure that public calendar entries are still public (if intended) and update them if necessary.

Paid Drive storage

If you purchased additional Google Drive storage for your Google Account, you can keep and manage your storage subscription after signup. The storage you purchased is added to the storage provided with your business email address.

Contacts The Contacts preview (a new Contacts interface) is not yet available for G Suite. Learn more
Google Chat

If you're a Google Chat user, but don't use Hangouts, you're upgraded to Hangouts. And, you can't revert to Google Chat unless you unlock additional G Suite features or cancel your G Suite subscription.

Invitations sent by Google Chat users to your new business email address are presented with your existing Gmail address (you@gmail.com). Google Chat users can see both your existing Gmail address and new business email address in your contact information.

Hangouts users are unaffected.

Google Sites

Public sites you created continue to be accessible. New sites you create are created with your domain. If you cancel your business email powered by G Suite account, sites created with your domain aren’t retained.

For more details, see Before you cancel below.

Google Now Google Now has limited functionality. Some Now cards, such as flight, hotel, and rental cards, are not yet supported by G Suite.
Photos integration with Drive Photos to Drive integration is not yet supported by G Suite. You can't use this feature.
Before you unlock additional G Suite features

Before you unlock additional features for your G Suite business email and domain registration, be aware of the impact this can have on other services.

Note: All sign-up considerations apply to unlocking additional features unless otherwise specified.

Service If you unlock additional features...
G Suite You can continue to use your personal Gmail account. However, if you unlock additional features and then cancel business email powered by G Suite, you can't go back to using your original free Gmail address.
Gmail Your Gmail address is permanently associated with your business email address. See also service impacts to G Suite above. 
Google Play

Google Play purchases on your Gmail account are permanently associated with your G Suite account.

Manage business email

The Manage business email panel is no longer accessible. You'll use the Google Admin console to manage your G Suite subscription. Learn more

Before you cancel

You can cancel your monthly business email service or domain registration at any time. If you didn't unlock any additional G Suite feature and you cancel your business email, you can go back to using your original Gmail address.

If you cancel, you'll be billed for your G Suite subscription up to the day of cancellation. You'll get an email with your final invoice at the start of the next month.

What happens to my domain registration if I cancel?

  • If you purchased a domain when you signed up and you haven't canceled or transferred your domain registration, you own the domain until it expires at the end of its current registration. Manage your domain settings at domains.google.com. Learn more about deleting your domain registration.
  • If you owned your domain before you signed up, you continue to own your domain until the registration expires at the end of its current subscription with your domain host. To cancel or renew the subscription, go to your domain host’s website.

What happens to the data in my account?

Before you cancel, review all changes to service data in the table below. If you cancel, your email, contacts, individual primary calendar entries, documents, and any consumer data stay with your account. Some data associated with your domain might be available to download through Google Takeout. Learn more about which services offer data download.

After you cancel, it can take a few hours for changes to your account to take effect.

Service If you cancel...
Google Domains You can continue to own your domain. Autorenewal of the domain is turned off. You'll use the Google Domains management console to manage your domain.
Drive storage Your Drive storage limits are reduced to your purchased levels before the upgrade from consumer to business email. You won’t be able to create files in Drive until your limits are brought within the reduced limits. Learn more
Google Play

Apps you purchased in the Google Play Store remain with your account when you cancel. However, some in-app purchases from sellers other than Google might no longer be available.

Calendar

Secondary calendars shared only in your G Suite domain are deleted.

Google Groups Groups created in your G Suite domain (your groups at @yourcompany.com) are deleted.
Google Sites

Sites that aren't associated with your domain remain. Sites that are associated with your domain are deleted.

Google+ Google+ posts that are public or private, unrestricted communities, and public collections remain. Domain-restricted posts and communities are deleted. Domain, custom, and ‘only me’ collections are deleted.
Manage business email The Manage business email panel is no longer accessible.
App passwords If you generate app passwords (for example, to use Gmail or Hangouts with an iOS device), turn off 2-Step-Verification before you cancel your business email subscription. Then, those passwords will be deleted and you’ll be signed out of any app or device that you signed in to using an app password. If you leave 2-Step Verification on, your passwords will continue work. Learn more
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