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Report false information about reseller
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Telefonica Spain is our distributor of mobile devices and appears on the ZT reseller portal as an enroller.

After contacting them, through our official channels, they assure us that they are not able to offer this service.

We would like to report this situation so that they are immediately removed from the list of ZT resellers and therefore no false information is shown by Google.

Could you tell me where to report this circumstance?
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This sounds odd - are you able to contact any other person other than the one you spoke to?. I will flag this report for attention with Google.
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We have contacted our personal manager and also our salesperson. We do not have more contacts in Telefonica.

They have contacted internally, with the technical department and with the marketing department.

The official response on their part has been that they are certified for ZT but still cannot offer this service.

How can it be that being certified, the service cannot be offered? Isn't it a basic requirement to be able to be certified?

In any of the ways, until the service can be offered correctly to customers, they should not appear in any official reseller list.
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Thanks for the information. It's with Google and them or I will update you as soon as know more.
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