Troubleshoot Android Management Experience

Setup and installation

Why can't I create an account?

Android Management Experience no longer accepts new company registrations. To try out Android Enterprise, refer to the new Android Enterprise demo.

Why can't I scan the QR code?

First, make sure you enable access to the device's camera from the Android Management Experience app. Then, make sure to scan the code facing the screen and at the correct angle. You can always enter the code instead of scanning it.

Why is the QR code invalid?

The QR code is valid for one hour. After that time, an administrator needs to go through the device enrollment procedure again to generate another code.

Why isn't the work profile created?

Check that your device is encrypted and running Android 5.1 or later.

If the work profile still isn’t created, check if the device is managed by a different EMM. If it is, you need to remove that device policy.

To remove the device policy:

1. On the device, go to Settings Accounts Work.
2. Tap Remove work profile.
3. Tap Delete to remove the selected work profile from your device.
4. Go to Settings Security Device administration Device administrators.
5. Confirm that the EMM device administrator has been removed and no longer appears in this section.

Why can’t I add a new user or device?

Android Management Experience is limited to a maximum of 100 devices and 100 users. A maximum of 25 devices can be added to a single user.

After the evaluation period

Can I move my user data if I want to migrate to a different EMM?

It's not currently possible to automatically move the data from Android Management Experience to a different EMM.

Can I use Android Management Experience to manage my business’s mobile devices?

No. Android Management Experience is an evaluation tool. To learn more about how you can use Android with your organization long term, contact the Android for business team.