Contact your EMM for support

If you need help troubleshooting an issue with your Android deployment, contact your enterprise mobility management (EMM) provider or Android Enterprise partner. Your EMM provider can escalate concerns to Google if required.

Help your EMM troubleshoot an issue

When contacting your EMM or Android Enterprise partner, we recommend providing a report with the following details to help troubleshoot your issue:

  • Detailed step-by-step instructions on how to reproduce the issue
  • Observed behavior
  • Expected behavior
  • How often the issue occurs
  • Device manufacturer and model of the affected device(s)

We also recommend including a bug report from an affected device (if applicable):

  1. Reproduce the issue on a device
  2. Note the date and time of the observed behavior
  3. Collect a bug report from the device
If the issue you're experiencing is related to installing or updating apps, collect a more detailed bug report with enhanced logging.
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