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Devices are connected to another router’s Wi-Fi network

If your Wifi point(s) and another nearby router are broadcasting the same Wi-Fi network name, it’s possible that your personal device is connected to the other router’s network and not your Wifi point(s). This scenario can occur if you used an existing network name to set up your Wifi point(s). If you have two routers with the same Wi-Fi name, your devices can get confused.

Here are some solutions:

Disable Wi-Fi on your modem/router combo

If your Wifi point is connected to a modem/router combo, you’ll have to turn off Wi-Fi in the modem/router combo.

To disable Wi-Fi, connect a computer directly to your modem/router combo with an Ethernet cable. Log into your modem/router combo and find its settings to turn off Wi-Fi. To access your router’s settings, you might need to open an internet browser and enter your router’s IP address in the address bar. Like this:

Details vary depending on the device. Many ISPs and manufacturers provide instructions on how to do this.

After disabling Wi-Fi on your modem/router combo, your mobile device should automatically connect to your Wifi point(s). If your device doesn’t automatically connect, try toggling the Wi-Fi button OFF then ON.

Unplug your other (non-Google Wifi) router

Note: This only applies to standalone routers. If you’re using a router+modem combination device, do not unplug it. You’ll need the modem part of it. Instead, follow the instructions above.

To fix this:

  1. Unplug both the power and Ethernet cables from the old router (not Wifi point).
  2. Make sure your Wifi point is properly connected to your modem and a power outlet.

Your mobile device should now automatically connect to your Google Wifi network.

Rename your Wi-Fi network

Change your Google Wifi network name or the network name on your other router.

Note: If you change your network name, you will need to manually reconnect all of your devices (computer, phone, tablet, etc.) to the new Wi-Fi network.

Change other router’s Wi-Fi network name

To change your other router’s network name, connect a computer directly to it with an Ethernet cable. Log into your modem/router combo and find its settings to turn off Wi-Fi. To access your router’s settings, you might need to open an internet browser and enter your router’s IP address in the address bar. Like this:

Details vary depending on the device. Many ISPs and manufacturers provide instructions on how to do this.

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