Google Nest Wifi or Google Wifi device isn’t found during setup

The issue could be that your router or point isn’t properly connected. Check the power and Ethernet cables and make sure that they’re securely in place. Here's how:

Step 1: Find the ports

The power and Ethernet ports are found on the bottom or back of your device.

 

Step 2: Check the power cable

Make sure that the power adaptor is connected to your device, and the other end is plugged into a working power socket. After about a minute, your device’s light will glow to indicate that it’s powering on.

Step 3: Check the Ethernet cable

Connect the provided Ethernet cable to your Nest Wifi router or Google Wifi point's WAN port. Plug the other end into your modem and make sure that it's powered on. Note: Google Nest points do not have an Ethernet port.

Example of Google Wifi & modem setup

 

Step 4: Get online

Hold your mobile device close to your router or point and return to the Google Home or Google Wifi app. Your router or point should now be connected to the Internet.

At this point, your Wi-Fi device should either be pulsing white or blue. For Google Nest Wifi points, the light will be orange if the mic is turned on (unless you have turned off this default setting in the app). Learn more about the light behaviour.

For Google Nest routers and Google Wifi points, if the app still can’t find your device, open your phone’s Wi-Fi settings and look for a Wi-Fi network that matches the sticker on the bottom of your device. Try connecting to it using the setup code on the bottom of your device as the password.

Return to the Google Home or Google Wifi app and continue setup.

If your device was previously set up, try factory resetting the device. Wait until your Wi-Fi device is ready to set up again, then add it in the app.

If these steps don’t work, please contact us so that we can make things right.

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