The issue could be that your router or point isn’t properly connected. Check the power and Ethernet cables and make sure they’re securely in place. Here’s how:
Step 1: Find the ports
The power and Ethernet ports are found on the bottom or back of your device.
Step 2: Check the power cable
Make sure the power adapter is connected to your device, and the other end is plugged into a working power outlet. After about a minute, your device’s light will glow to indicate that it’s powering on.
Step 3: Check the Ethernet cable
Connect the provided Ethernet cable to your Nest Wifi router or Google Wifi point's WAN port. Plug the other end into your modem and make sure it's powered on. Note: Google Nest points do not have an Ethernet port.
Example of Google Wifi & modem setup
Step 4: Get online
Hold your mobile device close to your router or point and return to the Google Home or Google Wifi app. Your router or point should now be connected to the Internet.
At this point, your Wifi device should either be pulsing white or blue. For Google Nest Wifi points, the light will be orange if the mic is turned on (unless you have turned off this default setting in the app). Learn more about the light behavior.
For Google Nest routers and Google Wifi points, if the app still can’t find your device, open your phone’s Wi-Fi settings and look for a Wi-Fi network that matches the sticker on the bottom of your device. Try connecting to it using the setup code on the bottom of your device as the password.
Return to the Google Home or Google Wifi app and continue setup.
If these steps don’t work, please contact us so we can make things right.