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Dealership's service department listing suddenly is showing up for dealership branded search.
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Having separate department listings for car dealerships is the recommended strategy by Google, and I have seen and recognize the benefits. So I am not interested in merging listings. This is incorrect strategy. I wondering if there is a known issue with Google ranking right now? Or if there is a general fix or strategy adjustment without deleting or merging listings? Each situation might be a little different, but I am going through and making sure all GMB listings are properly updated, like no overlapping categories, etc. 

Recently though I have been seeing a trend across many dealership GMBs that I manage where Service department listings show in the knowledge panel for a branded search instead of the main listing. This started happening in the last couple of weeks. Any thoughts would be appreciated!

Here is an example of it happening for the search "eddy's mazda of lee's summit" in Google Search and Maps, national and local searches. Notable is that for some reason I have lost access to the service listing and have to reclaim it. Not the same for every situation though.
Service listing that shows in knowledge panel in SERPs: https://goo.gl/maps/WzVt96Js89iMLJvm8

The main sales listing: https://g.page/eddysmazda?share

By all accounts, reviews, posts, optimization, citations, etc, the main sales listing should be outranking the service center listing for a simple branded search.
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Exactly the same issue here.  Exactly as you describe. Subscribed. Help!
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Having the same issues here. Hoping for an update/answer!
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Seeing the same issue for multiple dealerships. I'm hoping for an update, too.
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Same issue here, I can't even claim the Service GMB page as our own as Google tells e that I already manage the page. but I don't. How do you deal with the address being the same?
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Thanks Joy.
I'll reach out to Google My Business Support again.
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