Can't get to Google
If you're having trouble connecting to Google, please try the steps below.
Close your browser
After closing all your current browser windows, open a new browser window, and try connecting to Google again.
Restart your computer
After restarting, please try connecting to Google again.
Check your Internet connection
If you're able to reach those websites, then you should have no problem connecting to Google. If you can't reach any websites, the issue's likely associated with your Internet connection. Please check with your Internet service provider about the status of your connection.
Clear your browser's cache and delete your cookies
Please follow these instructions for clearing your browser's cache and cookies.
Disable your firewall, proxy, or anti-virus programs
If one of these programs is configured incorrectly, it can cause problems when you try to access sites on the Web. If disabling any of these program resolves the problem, please consult the program's help resources to learn how to configure it appropriately.
Check your network settings
If you're on a computer network, check whether others on your network can access Google. If you're at a school or a similar type of institution, network security applications may prohibit you from accessing certain sites on the Web.
Clear your DNS cache (Windows users only)
You can clear your DNS cache by running the 'ipconfig /flushdns' command from MS-DOS. Follow these steps:
- Click the Start menu on your computer taskbar.
- Select Programs.
- Select Accessories.
- Select Command Prompt.
- Type 'ipconfig /flushdns' in the text field.
- Press Enter on your keyboard.
Clear your host file
If you're running Windows, you have a file called 'Hosts' in your C:\WINDOWS directory (for Windows 98) or your C:\WINDOWS\system32\drivers\etc directory (for Windows XP, Windows NT or Windows 2000). If you find an entry for Google, please delete it. Google's IP address changes from time to time, so an outdated IP address cached on your computer can create problems when you try to access Google.
Make sure you're using the latest version of your browser
Check for the latest Microsoft updates and patches
Find the latest Microsoft updates and patches. These updates may fix known issues with your computer that's causing connection issues.
Check your recent software downloads for malware
Malicious software is often bundled with other free downloads without your knowledge. Learn more.
Run the traceroute and ping utilities
The problem seems to be related to your system. Traceroute and ping utilities are programs that test your Internet connection and provide a diagnosis about possible errors.
Visit the Help Group
We're sorry to hear you're still experiencing connection issues. Please visit the Help Forum to get additional support for your issue. You can post a question or find answers from Google guides and our most knowledgeable users.