Jan 7, 2018

Step count not accurate on Gen 3 fossil watch

My fossil gen3 sport is not counting most of my steps. What can I do?

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Apps on Wear OS,ios,2_0

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All Replies (35)

codesplice

Product Expert Alumni

runtimeterror.dev/how2ask

Jan 9, 2018

Hi Nilima,

Are you using the Google Fit app for tracking your steps or another app pre-loaded on the watch?

Thanks,

John

Sacha Wreath

Jan 27, 2019

I just walked two dogs approximately 6-7 blocks and my watch shows ZERO steps and zero active minutes. This is super annoying.

Google user

Jan 31, 2019

My fossil watch will say I have 5000 steps and then a half hour later it says i have 4000... how do I fix this?

Last edited Jan 31, 2019

Tracy Cooper

Feb 15, 2019

I have had the fossil smartwatch for over a year now. The distance is always way off. It always records less miles than I walk. For instance today, google maps showed a distance walked of 3.6 miles. My watch showed 2.8. It has always been like this. Is there anything that can be reset?

Angela Midgley

Feb 16, 2019

My fossil watch counts too many steps ?? I usually do around 15,000 a day and it’s recording over 24 ??

Kali Kingscote

Feb 20, 2019

not the only one with TOO MANY steps I see (Angela Midgley)....as of this past weekend, I'm hitting 10,000 steps by mid afternoon....while at work, sitting at my desk most of the day. Typically, with the watch, I'd have to work darn hard to hit my 10,000....and now it does it like it's nothing...curious what's changed. Just waiving my arm around talking seems to record an incredible amount of "steps"...where a week ago I could work out for an hour (aerobics), go about my day and maybe hit 7500. I always thought it tracked way low.....and not it's tracking mega high.....what gives?!

Kimberly Fink

Mar 5, 2019

I'm with you Kali! Just in the past couple of weeks I've been hitting almost double what I used to on a normal work day. I wonder if there was an update that changed the algorithm? I'm hitting 12000 on a day that before if I was lucky to break 6000.

Dan Evenhuis

Mar 21, 2019

Since 10/3/19 I'm also getting double count on my steps.

Sakre H

Apr 11, 2019

Mine has been counting steps when I don't even have it on

Bobbi Schneider

Jun 28, 2019

Mine counts 15000 steps in 2 hours of sitting at my desk at work. It is also about 3 minutes behind the time of my phone that it is supposed to be synced with.

Pradosh Verlekar

Nov 4, 2019

Same problem. I put 2 watches and fitbit on the same wrist and counted steps. Fossil Gen 4 explorist recorded 70% of the steps compared to other devices.

Jonathan Verderame

Dec 4, 2019

I agree. Mine is off with most metrics...the sleep, steps and calories are the furthest off!

Simon C 7082

Jan 8, 2020

i have the same problem, the Fossil FTW4004 records about 60% of my steps - I used to use a Fit bit. I actually tested my steps and found it didn't records my steps unless they made an impact. In other words it appears to be junk and it should be replaced.