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If you are having issues with Android Wear and want to help us help you, please follow all the instructions below,.
VERY IMPORTANT - PLEASE READ
We need both bug reports from the phone side AND watch. Without it we won’t be able to resolve issues
Before you get started, make sure you have access to a computer and that your watch is connected to your phone.
Android Wear devices connected to Android devices
- On you Android phone, following the instructions in this doc, under the section ‘Instructions on your companion phone or tablets (Android)’
- Launch the ‘Android Wear’ app on your phone or tablet. Tap on the three vertical ellipsis on the top right hand corner of the screen and click on “Report Wearable Bug” to capture a bug report from the watch
- On the watch, you will observe a notification card with the text “Bug report #X is being generated”. It can take up to 20 minutes for the bug report to be generated and transferred to your phone.
- Once the bug report is done, the notification card on the watch changes to “Bug report #X captured” and you will receive a notification on the phone that reads “Wearable bug report finished. Tap to send." Tap on this notification and email the bug report to a pre populated email address
Android Wear devices connected to iOS devices
- Take your watch, tap on "Settings", then tap "About", then tap 7 times on the Build Number. .
- If bug reports do not show up on cue card after enabling developer mode: Go into developer options and enable bug report in menu & restart
- Once developer mode is enabled, open the cue card again and tap "Take bug report"
- You should feel a confirmation vibration from your watch. If you look at the card stream on the watch you will see a card with the text "Bug report Collecting data...".
- After the bug report is taken and is transferred to your phone, on your phone you will see a notification “Transferring bug report. Please wait.”
- When the bug report is transferred from your watch to your phone, you will see a new notification on your phone: “Bug report ready. Swipe to send.” Touch or swipe this notification. Please note it may take up to 20 min for bug report to tranfer.
- This will open up a feedback form in the Android Wear app. Write a description of the problem you experienced in the field, and send the report.
Instructions on your companion phone or tablets (Android)
- On your Android device, go to Settings > About phone or About tablet.
- At the bottom of the screen, touch 'Build number' seven times in quick succession. You’ll see a message saying you’re now in developer mode.
- Press Back to go back to the main Settings screen.
- Touch Developer options.
- At the top of the screen, make sure 'Developer options' is set to ON.
- Check the box next to USB debugging.
- Check the box next to Bug report shortcut.
- Reproduce the issue or error message on your phone or tablet. It’s important that your device logs at least one occurrence of the problem.
- Immediately after seeing the issue, press and hold the power button until the power menu appears.
- Select Take bug report, then select Report in the dialog that follows.
- After a significant delay -- up to two minutes -- your phone or tablet will vibrate and display a notification saying ‘Bug report captured’. Touch the notification to open Gmail with the report attached.
- After replying to this message, you can disable developer mode and bug reports by going to Settings > Developer Options and sliding the top toggle to OFF.
Thanks in advance,
Android Wear team
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