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[SOLVED]: Account Action Required for G Suite Users
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0 Recommended Answers 10 Replies 2 Upvotes This issue was driving me crazy like so many people. After combing through various forums and trying all sorts of options, Daniel from Google Cloud Support was able to help me resolve this. This may not work for everyone but it worked for me. The issue was with some sort of unseen conflict in Admin between the password policies and mobile management. It may be because normally, users would not set a screen lock password on their watch due to convenience.
There are three solutions:
For G Suite users that are also admins of their own domains, either:
1) Disable Device Management within G Suite admin console.
or
2) Within admin, make sure "Device Management -> Setup -> Mobile Management " is set to Basic instead of Advanced. Then within "Device Management -> Password Policies", disable "Requires users to set a password" option. It may take a few mins (or maybe even 24 hours) for the AAR messages to disappear.
For those, that have no idea what a G Suite admin is, then you probably down have those rights. Fear not, the solution would be to:
1) Set a password for screen lock within Wear OS. This is done in Settings -> Personalization -> Screen Lock.
Personally, I am a G Suite admin that owns my own domain so I chose the 2nd option. I do not use the additional features within Advanced. I also wanted to retain "Find my device" and "remote wipe" capabilities in the event I need to tap into my inner Liam Neeson.
For those that want/need the advanced mobile management features, my best guess is other settings may need to be enabled/disabled due to other unseen conflicts.
Hope this helps!
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Hi ricerocket,
Using G-Suite accounts with Wear OS has always been a bit of a fight so I appreciate you sharing your findings. I'm sure this information will be useful to other users.
Thanks!
John
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Confirming step 2 worked for me too. Thank you very much!
I've been adding and deleting accounts and playing with apps and settings for ages, but this is the answer that worked for me.
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Also confirming step 2 worked for me (also a G-Suite admin with my own domain)!
THANK YOU. So glad I found this post after hours of researching a solution to this problem!
THANK YOU. So glad I found this post after hours of researching a solution to this problem!
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Just to document. I'm seeing the same with my TicWatch S2 0698 (WG12016) with Wear OS 2.11. I have two gsuite accounts and 1 Google account synchronizing.
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Awesome! RiceRocket you've saved me no end of pain and now there's no reason to go back to my old Apple Watch. Thanks!
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Sorry if I misunderstood, but do I need to enable a passcode on my Wear OS device prior to setting up my G Suite account for it to work?
I had issues getting my work profile device management working - and I'm really hoping this would resolve the issue.
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Option #2 worked for me also. Thank you!
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option #2 worked for me as well!
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Thank you, for me the mdm was disabled, after enabling it (basic settings). & enabling android sync (sync on mobile) the repeated account login failures on my tablet are solved. I can even add an additional payment methode now.
Thanks for pointing me in the right direction.
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This also worked for me as a G suite user. I first experienced it with the Ticwatch Pro. Thought it was the watch so I returned the watch. I then got a fossil gen 5 and had the same issue, that's when I thought it might be account related and then found this discussion. Worked out okay as the Ticwatch was so badly lagging. Fossil gen 5 is a million times better.
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