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"We couldn't copy your accounts" 2 Recommended Answers 68 Replies 290 Upvotes
I just purchased an LG Watch Style and upgraded it to Wear 2.0. I've gone through the setup on my phone (Google Pixel 2) and everything works except I can't sync my Google account with the watch. It always says, "We couldn't copy your accounts". I've tried every solution I've come across on the web: clearing cache, resetting watch, adding second account, connecting to wifi, not connecting to wifi. Nothing is working and very frustrating. Is there any fix?
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I've finally succeeded.
This was my sequence:
On your watch, Settings > System > Disconnect & reset.
On your phone, Settings > Bluetooth and Forget the paired watch (if listed).
Settings > Apps > Wear OS > Manage storage > Clear data.
Settings > Apps > Google > Manage storage > Clear data.
Settings > Apps > Google Play Services > Manage storage > Clear data.
On your watch, Settings > System > Disconnect & reset.
On your phone, Settings > Bluetooth and Forget the paired watch (if listed).
Settings > Apps > Wear OS > Manage storage > Clear data.
Settings > Apps > Google > Manage storage > Clear data.
Settings > Apps > Google Play Services > Manage storage > Clear data.
Uninstall Wear OS
Reboot the phone.
Install Wear OS
Disable WiFi
Launch the Google app, go through the Assistant setup and all that jazz.
Then launch the Wear OS app and try the setup once more.
Then launch the Wear OS app and try the setup once more.
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Thanks to advice found on xda, I solved my issue - I had to remove and re-add google accounts on my phone. Nothing else helped.
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Hi Brandon,
Have you tried clearing the data rather than just the cache? That can help in a lot of cases. So here's what I would recommend to make sure that all the Wear-related components are starting from a fresh state:
- On your watch, Settings > System > Disconnect & reset.
- On your phone, Settings > Bluetooth and Forget the paired watch (if listed).
- Settings > Apps > Wear OS > Manage storage > Clear data.
- Settings > Apps > Google > Manage storage > Clear data.
- Settings > Apps > Google Play Services > Manage storage > Clear data.
- Reboot the phone.
- Launch the Google app, go through the Assistant setup and all that jazz.
- Then launch the Wear OS app and try the setup once more.
Let me know how it goes.
Cheers,
John
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I have tried this also but still no luck...
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Update: I finally got it to copy my account by factory resetting my phone. But it didn't work the first time. The first time I reset the phone I restored the backup from my Google account. It didn't work this time. The second time I factory reset the phone, I started fresh. This is really a hassle and I hope Google fixes this issue. Clearly, I'm not the only one having this problem...
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Yikes, that's definitely a big hassle! I'm glad you were eventually able to get up and running.
I've seen a large number of similar reports lately. I'm going to try and gather a list to escalate to make sure that Google looks into this.
Thanks for letting us know what did it for you.
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Hello, mine is a little different (or I am not reading this article correctly..)
My personal gmail account is fine, but my business domain account is not
allowing me to authenticate. We use Google Device Profile (app) which is on my
watch (Fossil Gen5), and it asks me to register with my domain. I say Yes, but it
does not seem to register .. I look in our Google Management tools under Devices
\ Device Approvals but there is nothing there to approve..
Any suggestions?
I have both BT and WiFi working (connected) on my watch when doing this and my
phone is by my side ..
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