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5/25/18
After hard resetting both Ticwatch E and ASUS Zen 2, can't connect them to my Galaxy S8 . Watches hang on "Continue setup on phone", Wear OS hangs on screen "Getting your watch information" 1 Recommended Answer 22 Replies 15 Upvotes
1 Recommended Answer
$0 Recommended Answers
Resetting watches, clearing cashes and data on Wear OS and Google services.
All Replies (22)
5/26/18
Hi Greg,

Have you tried disabling Wi-Fi on your phone to force the setup to take place over the mobile network? 

Cheers,
John
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5/27/18
the same problem here i reset the watch armani 10 times and still nothing. conected .And after "getting information from watch" continue setup on phone. Issue updating watch!!!
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10/15/18
Hi John,

I'm having the same issues with my TicWatch E.

Tried 
-Disabling Wifi
-Resetting Watch & Phone
-Cleared cache & data for Google, Google Play Store, Google Play Services & WearOS
-Got a replacement watch via warranty
-Tried a completely different phone (Tried Pixel 2 & Oneplus One)

None of that worked, please help!
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10/16/18
Hi Nazban,

Is yours showing the exact same behavior as Greg's, hanging on "Continue setup on phone" / "Getting your watch information"? 

Does the watch show up in your phone's "Connected devices" section of the Bluetooth menu? If so, you'll need to forget/unpair the watch from there before it will be eligible for setup through the Wear OS app. 

Do you use a VPN on your phone by any chance?

Cheers,
John
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11/28/19
THANK YOU!
Just got a Ticwatch E for a great price, coudn't get it to connect to ANY phone with ANY other method!
This worked like a charm!!
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