Your watch won't stay connected

When your watch and phone aren’t connected, you’ll see Disconnected . If they won’t stay connected, try the steps below.

Learn more about what happens when your watch loses its connection.

Important: The steps below are for Wear OS and may vary based on your manufacturer, device, and software version.

Fix your device connection

First, move your watch and phone closer together.

If that step doesn't work, try the steps below until you fix the issue.

Check your phone's Bluetooth connection

1. On your Android phone, open the Settings app .
2. Tap Connected Devices Bluetooth.
3. Check that Bluetooth is turned on.

Make sure your watch isn't in Airplane mode

1. If your screen is dim, tap it to wake up the watch.
2. From the top of the screen, swipe down.
3. Tap Settings .
   • On some watches, you need to swipe left to find this option.
4. Tap Connections.
   • Wear 2: Tap Connectivity.
   • If you don't find this option, skip this step.
5. Scroll until you find Airplane mode.
6. Check if Airplane mode is turned off.

Make sure your devices & app are up to date

Learn how to:

• Update your Android phone
• Update the Wear OS or companion app
• Update your Wear OS watch

Restart your watch & phone

Wear 3

1. From the top of your screen, swipe down.
2. Tap Restart.

Wear 2

1. If your screen is dim, tap it to wake up the watch.
2. From the top of your screen, swipe down.
3. Tap Settings .
   • On some watches, you need to swipe left to find this option.
4. Tap System.
5. Scroll and tap Restart Done .
6. Restart your Android phone.

Reset your watch to factory settings

If the steps above didn’t work, try the steps below.

Note: When you reset your watch to factory settings, all apps, settings, and data on your watch are erased.

Disconnect your watch from the Wear OS app

1. On your phone, open the Wear OS app or the companion app for your device.

   Tip: If you use the companion app for your device, follow their instructions.

2. At the bottom, tap Advanced settings Forget watch.
3. To confirm, tap Forget watch.

Remove your watch from Bluetooth memory

1. On your phone, open the Settings app .
2. Tap Connected devices Previously connected devices.
3. Tap the name of the watch you want to remove.
   • If you don't find your watch, skip this step.
4. Tap Settings Forget Forget device.

Reset your watch to factory settings

1. If your screen is dim, tap it to wake up the watch.
2. From the top of the screen, swipe down. Tap Settings System.
   • On some watches, you need to swipe left to find this option.
3. Scroll down and tap Disconnect and reset .
   • If you don't find this option, tap Unpair with phone .
4. To confirm, tap Done .

Set up your watch & phone again

1. On your phone, open the Wear OS app or the companion app for your device.

   Tip: If you use the companion app for your device, follow their instructions.

2. At the top of the screen, tap the name of your watch Add a new watch.
3. To finish setting up your watch, follow the on-screen instructions.