My watch won't stay connected

If your watch is having trouble staying connected to your phone, try restarting your phone and then your watch. If you still can't stay connected, try the tips below.

Note: If you’re having trouble connecting your watch for the first time, try these steps to connect to your watch.

1 Check your Bluetooth connection

To make sure your phone's Bluetooth is turned on:

  1. Look up the Bluetooth settings in your phone's Settings app Settings.
    Tip: In some devices, you can find it under "Wireless & networks."

To make sure your watch is not in Airplane mode:

  1. If your screen is dim, tap the screen to wake up the watch.
  2. Swipe down from the top of the screen.
  3.  Tap Settings Settings.
    • If you don't see it right away, swipe left.
  4. Scroll until you see Airplane mode and make sure it says Off.
2 Check your phone’s Internet connection

Your phone needs an mobile data connection or a Wi-Fi connection to complete setup.

To make sure you’re connected, try going to a website like news.google.com.

3 If nothing else works

Step 1) Unpair your watch from your phone

  1. Open your device's Settings menu Settings.
  2. Under "Wireless & networks," tap Bluetooth.
  3. Make sure Bluetooth is turned on.
  4. Next to the name of your smartwatch, tap Settings Settings. On the screen that opens, tap Forget. 

Step 2) Reset your watch to factory settings 

Note: When you reset your watch to factory settings, apps, settings, and data on your watch will all be erased.

  1. If your screen is dim, tap the screen to wake up the watch.
  2. Swipe down from the top of the screen.
  3. Tap Settings Settings and then System.
    • If you don't see it right away, swipe left.
  4. Scroll down and tap Disconnect and reset Disconnect & reset.
    • If you don't see Disconnect and reset, tap Unpair with phone Disconnect & reset.
  5. To confirm you’d like to unpair and factory reset your watch, tap Done Done.

If you’re still having trouble, you may need to uninstall the Wear OS by Google app and reinstall it before trying again.

Step 3) Pair your watch and phone again

  1. On your phone, open the Wear OS by Google app Wear OS by Google.
  2. At the top of the screen, tap the down arrow Down Arrow.
  3. Select Pair with new wearable.
  4. To finish reconnecting your watch, follow the instructions on your phone.

Andrea is an Android expert and author of this help page. Help her improve this article by leaving feedback below.

Was this article helpful?
How can we improve it?