Your watch won't stay connected

When your watch and phone aren’t connected, you’ll see Disconnected Disconnect. If they won’t stay connected, try the steps below.

Learn more about what happens when your watch loses its connection.

Fix your device connection

First, move your watch and phone closer together.

If that step doesn't work, try the steps below until you fix the issue.

Check your phone's Bluetooth connection
  1. On your Android phone, open the Settings app Settings app.
  2. Tap Connected Devices and then Bluetooth.
  3. Check that Bluetooth is turned on.
Make sure your watch isn't in Airplane mode
  1. If your screen is dim, tap it to wake up the watch.
  2. Swipe down from the top of the screen.
  3. Tap Settings Settings.
    • On some watches, you need to swipe left to see this option.
  4. Tap Connectivity.
    • If you don't see this option, skip this step.
  5. Scroll down until you see Airplane mode.
  6. Check that Airplane mode is turned off.
Restart your watch & phone
  1. If your screen is dim, tap it to wake up the watch.
  2. Swipe down from the top of the screen.
  3. Tap Settings Settings.
    • On some watches, you need to swipe left to see this option.
  4. Tap System.
  5. Scroll down and tap Restart Restart and then Done Done.
  6. Restart your Android phone.
Reset your watch to factory settings

If the steps above didn’t work, try the steps below.

Note: When you reset your watch to factory settings, all apps, settings, and data on your watch are erased.

Disconnect your watch from the Wear OS app

  1. On your phone, open the Wear OS app Wear OS by Google.
  2. At the bottom, tap Advanced settings and then Forget watch.
  3. To confirm, tap Forget watch.

Remove your watch from Bluetooth memory

  1. On your phone, open the Settings app Settings app.
  2. Tap Connected devices and then Previously connected devices.
  3. Tap the name of the watch you want to remove.
    • If you don't see your watch, skip this step.
  4. Tap Settings Settings and then Forget and then Forget device.

Reset your watch to factory settings

  1. If your screen is dim, tap it to wake up the watch.
  2. From the top of the screen, swipe down. Tap Settings Settings and then System.
    • On some watches, you need to swipe left to see this option.
  3. Scroll down and tap Disconnect and reset Disconnect and reset.
    • If you don't see this option, tap Unpair with phone Disconnect and reset.
  4. To confirm, tap Done Done.

Set up your watch & phone again

  1. On your phone, open the Wear OS app Wear OS by Google.
  2. At the top of the screen, tap the name of your watch and then Add a new watch.
  3. Follow the instructions to finish setting up your watch.
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