I can't connect my watch to my phone

If you’re having trouble connecting your watch to your phone for the first time, make sure your phone is connected to the Internet. If you’re still having trouble, try the steps below. 

Note: If you’ve already paired your watch and are having trouble staying connected, try these steps to reconnect

Check that your watch works with iPhone

First, visit this website from your mobile device to see if your phone is compatible with Wear OS by Google.

The following Wear OS watches cannot be paired with iPhone: 

  • LG G Watch
  • Samsung Gear Live
  • Motorola Moto360 (v1)
  • LG G Watch R
  • Sony Smartwatch 3
  • Asus ZenWatch 1
Step 1: Make sure your iPhone and software are compatible

You need the following:

  • iPhone 5 and up
  • iOS version 9 and up 
  • Wear OS by Google app

To update iOS:

  1. On your iPhone, open Settings and then General and then Software Update.
  2. If there is an update available, tap to install. 

To update the Wear OS by Google app:

  1. On your iPhone, open the App Store app.
  2. At the bottom right, tap Updates.
  3. If the Wear OS by Google app needs to be updated, you’ll see it listed under “Pending Updates.” If it’s there, tap Update. If it’s not there, it’s already updated.
Step 2: Check your Bluetooth connection

To make sure your phone's Bluetooth is turned on:

  1. From your home screen, open your iPhone's Settings app.
  2. Tap Bluetooth.
  3. Make sure that Bluetooth is set to On.

To make sure your watch is not in Airplane mode:

Wear OS by Google

  1. If your screen is dim, tap the screen to wake up the watch.
  2. Swipe down from the top of the screen.
  3.  Tap Settings Settings and then Connectivity.
  4. Scroll until you see Airplane mode and make sure it's Off.

All other watches

  1. If your screen is dim, tap the screen to wake up the watch.
  2. Swipe down from the top of the screen.
  3.  Tap Settings Settings.
    • If you don't see it right away, swipe left.
  4. Scroll until you see Airplane mode and make sure it says Off.
Step 3: Restart your watch
  1. If your screen is dim, tap the screen to wake up the watch.
  2. Swipe down from the top of the screen and tap Settings Settings.
  3. If you don't see it right away, swipe left.
  4. Tap System.
  5. Scroll down and tap Restart .
If nothing else works

If you've tried all of the steps above and still have problems connecting, you can try unpair your watch and then resetting it to factory settings. 

Note: When you reset your watch to factory settings, apps, settings, and data on your watch will all be erased.

1. Unpair your watch from your phone

  1. From the Settings app, tap Bluetooth
  2. In the list of devices, find your smartwatch and tap the “i” to the right. 
  3. To the right of the watch you want to disconnect, tap Forget This Device

This isn’t the same as unpairing your watch from the Wear OS by Google app.

2. Reset your watch to factory settings

  1. If your screen is dim, tap the screen to wake up the watch.
  2. Swipe down from the top of the screen and tap Settings Settings and then System.
    • If you don't see Settings when you swipe down from the top of the screen, swipe left.
  3. Scroll down and tap Disconnect and reset Disconnect & reset.
    • If you don't see Disconnect and reset, tap Unpair with phone Disconnect & reset.
  4. To confirm you’d like to unpair and reset your watch, tap Done Done.

3. Pair your watch and phone again

  1. On your phone, open the Wear OS by Google app Wear OS by Google.
  2. At the top of the screen, tap Menu Menu and then Connect a watch.
  3. To finish reconnecting your watch, follow the instructions on your phone.

Andrea is an Android expert and author of this help page. Help her improve this article by leaving feedback below.

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