Can’t install certain watch faces on my new watch

If some watch faces are not available to download on your new watch, it may be due to recent changes in our watch face availability. Select watch faces are no longer compatible and available to download on new watches launched with Wear OS 5. This change is part of our commitment to improving performance and quality standards for our users.

Key information

  • Watch compatibility
    • New watches launched with Wear OS 5 support watch faces that meet our new quality standards for our users.
  • Watch face availability
    • New watches launched with Wear OS 5 have access to our latest collection of high-quality watch faces on the Google Play Store.
  • Watch backup and transfer
    • When setting up a new watch or restoring from a backup, some older watch faces may not transfer or be available for installation.

Tips for users

  • If you’re getting a new watch with Wear OS 5, explore our selection of free and Premium watch faces on the Google Play Store on the web, your phone, or your watch. The store offers exciting design options that may exceed your old favorites.
  • When backing up and restoring, be aware that select watch faces may not transfer to your new watch. Consider exploring new options.

Frequently asked questions

Q: Why was this change made?
A: To ensure the best possible experience for our users, we've introduced a new system for creating watch faces. This change is part of our commitment to improving performance and quality standards for all users.
Q: Can I download a removed watch face on my new watch from somewhere else?
A: No, watch faces that don't meet our new quality standards are not available for download on new watches with Wear OS 5 from the Google Play Store.
Q: Will you be adding more watch faces in the future?
A: Yes, new watch faces that meet our quality standards are continually added to the Google Play Store.
Q: How do I know if a specific watch face will work on my watch?
A: When browsing watch faces in the Google Play Store, only watch faces compatible with your device will be displayed and available to download.

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