Billing

How can I change my budget?

  1. Login to your account at waze.com/business
  2. Click Account Settings from the top-right of your Dashboard.
  3. In the Details tab, adjust the Budget field (remember - the budgets is in US Dollars!)
  4. Click Update Account.
Make sure the new budget is higher than the current month's budget spent. If you wish to decrease your budget, do it at the beginning of the following month.

How can I edit my credit card details?

  1. Log in to your account at waze.com/business
  2. Click Account Settings from the top-right of your Dashboard.
  3. Go to the Billing tab.
  4. Under the Your Payment Method section, click Edit.
  5. Enter your new credit card details and click Update Account.

Where can I see my invoices?

A digital invoice will be available in your advertiser account. Your invoice history is stored here for reference.

To view an invoice follow these steps:

  1. Sign in to your advertiser account at https://waze.com/business.
  2. Click Account Settings and choose the Invoices tab.
  3. Locate the invoice you would like to view by date
  4. Click the viewing button located under the Invoice column.

What types of credit cards can I use?

Our system accepts the following international credit cards: Visa, MasterCard, Discover, JCB and American Express. Debit cards are not supported.
 

I received an email about a failed charge, What should I do?

Our system has made several attempts to charge your credit card with no success.  In order to settle your debt and reactivate your account, please do the following:
1. Login to your account at https://biz.waze.com
2. Go to Account Settings and select the Billing tab.
3. Click Pay Now to settle the debt.
4. Go to the Details tab and click Resume Advertising.
If the Pay Now button is not available, contact us at here.

Can I remove my credit card information?

Waze is unable to completely delete your credit card information from the system. 
However, Waze makes the security and confidentiality of your information our highest priority.
Waze is in full compliance with the Payment Card Industry security guidelines and industry standards for all credit card types we support.
We assure you that any information you have provided will remain secure and encrypted.

 

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