Billing

How can I change my budget?

From the left panel, go Account Settings --> Details.

There, edit the Budget field to your new monthly budget and click Update Account.

Don't worry, if you changed the budget in the middle of the month, our system will deliver impressions relative to the number of remaining days of the month.

Make sure the new budget is higher than the current month's budget spent. If you wish to decrease your budget, do it at the beginning of the following month.

How can I edit my credit card details?

  1. Sign into your Waze Local account at waze.com/business
  2. From the left panel, go to Account Settings --> Billing
  3. Under Your Payment Method, click Edit and insert your credit card details.
  4. Click Update Account to save changes.

Where can I see my invoices?

A digital invoice will be available in your advertiser account. Your invoice history is stored here for reference.

To view an invoice follow these steps:

  1. Sign into your Waze Local account at waze.com/business
  2. From the left panel, go to Accounts Settings --> Invoices
  3. Locate the invoice you would like to view by date
  4. Click the viewing button located under the Invoice column.

What types of credit cards can I use?

Our system accepts the following international credit cards: Visa, MasterCard, Discover, JCB and American Express. Debit cards are not supported.
 

I received an email about a failed charge, What should I do?

Our system has made several attempts to charge your credit card with no success.  In order to settle your debt and reactivate your account, please do the following:
1. Sign into your Waze Local account at waze.com/business
2. From the left panel. go to Account Settings --> Billing
3. Click Pay Now to settle the debt.
4. Go to the Account Settings --> Details and click Resume Advertising.
If the Pay Now button is not available, contact us at here.

Can I remove my credit card information?

Waze makes the security and confidentiality of your information our highest priority.
Waze is in full compliance with the Payment Card Industry security guidelines and industry standards for all credit card types we support.
Unfortunately, Waze is unable to completely remove your credit card information from the system. 
We assure you that any information you have provided will remain secure and encrypted.

 

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