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Billing

How can I change my budget?

  1. Login to your account at biz.waze.com
  2. Click the Account Settings link at the top of the page.
  3. In the Details tab, adjust the Budget field.
  4. Click Update Account.
Make sure the new budget is higher than the current month's budget spent. If you wish to decrease your budget, do it at the beginning of the following month.

How can I edit my credit card details?

  1. Login to your account at biz.waze.com
  2. Click the Account Settings link at the top of the page.
  3. Choose the Billing tab.
  4. Under the Your Payment Method section, click Change Payment Method.
  5. Enter your new credit card details and click Update Payment Method.

Where can I see my invoices?

Our system automatically sends invoices to all our customers during the first week of each month.

Those invoices are sent to the email address entered in your account. Please verify that address:
Login to your account at biz.waze.com, click the Account Settings link at the top, and then click on the Billing tab. You will see the Email For Invoices field in that tab.

Please verify that the invoice email didn't end up in your spam folder.

You can also download all of your invoices from the Invoices tab in the same Account Settings page.

What types of credit cards can I use?

Our system accepts the following international credit cards: Visa, MasterCard, Discover, JCB and American Express. Debit cards are not supported.
 

I received an email about a failed charge, What should I do?

Our system has made several attempts to charge your credit card with no success.  
In order to settle your debt and reactivate your account, please do the following:
1. Login to your account at https://biz.waze.com
2. Go to Account Settings and select the Billing tab.
3. Click Pay Now to settle the debt.
4. Go to the Details tab and click Resume Advertising.
If the Pay Now button is not available, contact us at here.

Can I remove my credit card information?

Waze is unable to completely delete your credit card information from the system. 
However, Waze makes the security and confidentiality of your information our highest priority.
Waze is in full compliance with the Payment Card Industry security guidelines and industry standards for all credit card types we support.
We assure you that any information you have provided will remain secure and encrypted.

 

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