Manage multiple accounts under one user

In Waze Ads, you can advertise multiple businesses in separate accounts under the same login, where each account has a separate budget, payment method and locations. The article explains how to create and manage multiple advertising account on Waze, under a single login.

Instructions

Create an additional account while signed in to your existing account: 

1. While signed into your existing account, expand the left navigation panel.
2. Click Create New Account.
3. In the small window opened, click Create a new account again and you'll be directed to the new account creation wizard.
4.  Fill in the new business information in the account creation wizard, the same way you did for the first business account.

Note: You will have to re-enter your credit card information every time you create a new account.

Connect your user to additional accounts

To connect your user to additional accounts, you should request the account owner to add you as a user. If you've previously created an account using a different email, and want to connect that account to a new email:

1. Sign into Waze Ads with your old email.
2. Continue based on the screen you see after sign in:
   • If you're directed to an account: Go to Account Setting  Access and add a new email to the permissions list. 
   • If you're directed to the accounts explorer: Several accounts are associated to that email. Look for the account name in the search bar and add the new email to the permissions list.
   • If you  see a screen asking you to enter a business name: No account is associated to that email, try to sign in using a different email.

If you don't remember the email you created the account with, or have any other issues with connecting accounts to your login, contact us.

Navigate between your accounts

You can easily navigate between your accounts using the search bar located at the top section of the dashboard.

FAQs

Can I advertise multiple businesses in one account?

No, each account can promote one brand only. Accounts promoting multiple brands will be suspended.

Can I promote multiple branches of the same business in one account?

Yes, you can promote multiple locations/branches in one account, as long as all locations advertise the same brand. Learn how in Add locations.

Will I be charged separately for each account?

Yes, every account you manage has a separate budget, payment method and invoice. We'll send you all your invoices in separate emails during the first week the following month.

When I try log in to my Waze Ads account, I'm directed to a screen asking to input my business name

Check 1

Make sure that you are logging in with an email address associated to your account. Tip: Look for emails from Waze Ads in your inbox.

Check 2

Make sure you are logging in on the correct Waze Ads environment. The system automatically directs you to the correct environment based on the location of your IP address.

Please follow this steps to access to the correct environment:

1. Go to waze.com/business.
2. Click the Language button located at the upper-right corner of the page.
3. Choose your location under the Business Location option.
4. Click Sign In
5. Click on the globe icon  located at the upper-right corner of the page.
6. Choose your location under the Business Location option.

Problem wasn't solved? Contact us to get help from a support specialist.

I can't make changes to my account

You can only make changes to accounts if your permission type is "full". 

To solve this issue, ask a user with editor permissions to change your permission type. To find users with edit permissions:

1. Go to Account Settings Access
2. Look for a user with "full" permissions.

No users with full permissions? Contact us to get help from a support specialist.

I manage an account for someone else, how can I grant them access?

Learn how to grant admin or viewer access to additional users in Manage users and permissions.