Our autonomous driving system will be doing the driving, so once the vehicle arrives you’ll unlock the doors, hop in, buckle up, and press START RIDE to get moving. You can call us any time through the car or app.
Waymo One’s autonomous driving system is designed to be cautious and defensive, so some of its movements will feel different than a human driver’s. For example, you might notice more sudden braking than you’re used to. As with any car trip, please wear your seatbelt at all times.
FAQs
How does Waymo use in-car cameras?
Cameras are a way for us to ensure your ride goes smoothly. Among other things, we may use cameras to:
- Make sure cars are clean
- Spot left-behind items
- Provide assistance in case of emergency
- Check that in-car rules are being followed
- Improve products and services
In-car audio is not recorded unless you speak with Support directly.
Will I need to walk to my destination?
It depends on your pickup and dropoff points. For example, you might be dropped off at the parking lot of a store rather than the front door.
For iOS users: If you’re having trouble finding your vehicle, tap find your car to receive turn-by-turn directions to your car using visual, audio, and haptic cues. Read more about wayfinding features.
Can I make updates to my trip?
Yes, but only through the app. There won’t be a person on board to make adjustments to your route for any reason. You can update your destination, pull the car over, or cancel your trip using the app.
When can I ride in a fully autonomous car?
Fully autonomous rides are available in our current service areas.
We’re working hard to roll out our service to more areas. To stay up to date on where we’ll be driving next, you can check out our blog and social media:
If you download the app, we’ll let you know when Waymo One comes to your area.
How does the car drive?
Waymo’s autonomous driving technology uses a detailed 3D map that helps it know where it is in the world and decide the route for your trip; all on its own.
The car's sensors are constantly scanning for others on the road, like vehicles, cyclists and pedestrians, and that information is processed in real time by the car’s software to make smart driving decisions.
Learn more about how we drive.
Are fully autonomous cars safe?
Yes. We’ve been testing and refining our technology for over a decade. Our cars have millions of miles of experience behind them; that's equal to hundreds of years of human driving experience!
Support is also here to ensure your ride goes as smoothly as possible. We're always just a phone call away if you have any questions or concerns during your trip.
Is Waymo One always available?
In service areas where we operate, we’re available 24/7. However, the Waymo One service could be unavailable for reasons including, but not limited to:
- Safety considerations
- Technical issue with the Waymo One app
- Severe / inclement weather
- A public health issue
In any of these events, you may not be able to request a ride.