Accessibility features

We offer helpful features for everyone, including those with accessibility needs.

Helpful humans

Support is a call or text away if you need help. You can contact Support at any time through the Help tab in the Waymo app or on the in-car screen.

Support can help with:

• Finding your car at pick-up 
• Getting directions to your final destination after being dropped off 

And if non-humans are helpful, you can bring service animals.

Accessibility features in the app

At pick-up

Wayfinding

In the Waymo app, tap Find my car to receive turn-by-turn directions to your car that use visual, audio and haptic cues.

• From here, tap Play melody and your car will play a chime to help you find your vehicle.
• Tap Find my pick-up if your car is on the way to pick-up and hasn’t arrived.
• Tap Find my destination at drop-off for directions to your final destination.

If you’re having trouble finding your car, you can tap Sound the horn on the map when the car is at pick-up. It will briefly sound the car’s horn.

Change your app settings to suit your needs

Go to Account, then tap Accessibility to view and update your trip preferences.

• In-car announcements: Choose your audio detail level: Descriptive (full narration), All (standard) or Reduced (minimal). 
• Minimise walking time: Selecting this feature will ensure that your Waymo vehicle pulls up on the same side of the street as you, making it easier to walk to the car. In some cases, even with this feature activated, you may have to walk a few minutes to your pick-up spot or destination.
• Request a wheelchair-accessible vehicle: Turn on Wheelchair-accessible vehicle and request a WAV from the My trip tab.

These features are available to all riders. Simply select them before requesting a trip to ensure that they are ready when you need them.

Audio

Connect your Spotify account or YouTube Music Premium account to listen to your favourite music and more.

You can also choose from a selection of iHeartRadio stations on the in-car screen, or use the Waymo app to search your favourites and add them as well.

Learn how to play music and more.

Features for riders who are blind or have low vision

• Screen-reader compatibility: The Waymo app works with mobile device screen readers.

Features for riders who are deaf or hard of hearing

In-car screens will: 

• Show text of any trip updates said out loud in the car
• Display a message if Support needs to call you

Wheelchair-accessible vehicles (WAV)

WAVs are manually driven, not autonomous.

In San Francisco and Los Angeles, you can request a WAV in the Waymo app.

In Phoenix, you can request a WAV by contacting Support.

Drivers can assist you with:

• Entering and exiting the vehicle
• Securing your chair and person
• Driving you to your destination

They can't assist you: 

• For extended periods of time outside the vehicle