Accessibility features

We offer helpful features for everyone, including those with accessibility needs.

Helpful humans

Support is a call or text away if you need help. You can reach Support at any time through the “Support” tab in the Waymo One app or on the passenger screen.

Support can help with:

• Finding your car at pickup 
• Getting directions to your final destination after being dropped off 

And if non-humans are helpful, you can bring service animals.

Accessibility features in the app

At pickup

Wayfinding

For iOS users:

• Tap find my car to receive turn-by-turn directions to your car that use visual, audio, and haptic cues
  • From here tap play melody and your car will play a chime to help you find your vehicle
• Tap find my pickup if your car is on the way to pickup and hasn’t arrived
• Tap find my destination at dropoff for directions to your final destination

Honk the horn: Tap the button at the bottom of the map when the car is at pickup if you’re having trouble finding your car. It will briefly honk the car’s horn.

Change your app settings to suit your needs

Go to Account > Accessibility to view and update your riding preferences.

• Assistive in-car audio: Enable this feature to hear audio cues that point out in-car buttons, call out some of the car’s maneuvers (like turns), and announce important events during your trip.
• Minimize walking time: Selecting this feature will ensure that your Waymo One ride pulls up on the same side of the street as you, making it easier to walk to the car. In some cases, even with this feature activated you may have to walk a few minutes to your pickup spot or destination.
• Request a wheelchair-accessible vehicle: Turn on “Wheelchair accessible vehicle” and request a WAV from the “My trip” page. Read more about requesting a WAV in San Francisco and LA. 

Whether you have a disability or not, these features are available to you any time. Select the feature before requesting a ride to make sure it’s available when you need it.

Audio

Enjoy the space and listen to some music, laugh along to a comedy podcast, or find your zen with a guided meditation. You can do this from your phone or the in-car screen via iHeartRadio. 

You can play your favorite audio from your phone through the car’s speakers. 

Learn how to Play music, podcasts, & more.

Features for riders who are blind or have low vision

• Screen reader compatibility: The Waymo One app works with mobile device screen readers

Features for riders who are deaf or hard of hearing

Passenger screens: 

• Show text of any trip updates said out loud in the car
• Will display a message if Support needs to call you

Wheelchair-accessible vehicles

Riders in the Metro Phoenix area can request a wheelchair-accessible vehicle (WAV) by calling Support. 

WAVs are manually driven, not autonomous.

In San Francisco, you can request a WAV in the Waymo App.

In Phoenix, you can request a WAV by contacting Support.

Drivers can assist you in:

• Entering and exiting the vehicle
• Securing your chair and person
• Driving you to your destination

They can't assist you: 

• For extended periods of time outside the vehicle