You can delete your Waymo account through the Waymo app. Keep in mind, you can’t delete your Waymo account while on an active trip or if you have pending charges.
What deleting your account means
- Deleting your account is permanent
- You won’t be able to use the Waymo service again until you create a new account. Please note, there may be a delay before you’re able to create a new account.
- Support will lose all access to your previous trip information. They’ll no longer be able to help with things like refunds for past trips, receipts, or finding lost items.
- This will delete information like: name, email, and trip history
- Waymo's access to your Google account is revoked
We may keep some information as required by law or for our legitimate business purposes. Read more in our privacy policy found in the app.
How to delete your account
- Tap Account on the bottom menu
- At the top, tap Edit account
- Select Delete Account at the bottom
- Tap DELETE FOREVER
If you’re in the Metro Phoenix service area and have a teen account associated with your account:
1. First unlink your accounts
2. Delete your account as stated above
Please note that deleting your account will delete any teen accounts associated with your account, since teens need to be associated with a parent or legal guardian’s account.
Additionally, if a teen deletes their account, all of their history and rides will be erased from the parent account.