Feedback

We want to know how it goes! ​Waymo is learning and evolving our service based on your feedback. Our team regularly reviews comments left by riders, so keep them coming.

How does it work?

When you open the “Feedback” tab, it automatically attaches a timestamp and screenshot to better help us troubleshoot. You can also attach pictures of the problem (or awesomeness). In general, it’s best to submit issues separately, so we can look into them more easily.

Contact Support with any complaints

Use the in-car screens or the "Support" tab of the Waymo One app to direct service complaints to our Support team.

Give feedback through the Waymo One app

Anytime

To give us feedback at any time:

1. Tap Feedback in the bottom menu
2. In the “What was good or bad?” text box, comment your feedback
   1. Things we like to hear about:
      1. Driving behavior
      2. Routing
      3. Pickup and dropoffs
      4. Interactions with pedestrians & cyclists
      5. Double-parked cars
      6. Unprotected turns
      7. App bugs 
      8. Service outages (no cars available)
      9. Passenger screen & dome display bugs
3. If applicable, select one of the tag words provided
4. Upload any images necessary
5. Tap Submit to send feedback

After your trip

At the end of each trip, tell us how it went by rating your trip and leaving comments.