Your first trip

Hailing your trip

Riding with Waymo One | Hailing your trip

To learn how to set your pickup or dropoff location or adjust it mid-ride, read this article about pickups and dropoffs.

You can also add stops to your route.

The app will alert you when the car is one minute away and again when it has arrived at the pickup spot.

Getting into your car

 Check out this video to learn how to easily locate your car and start your trip: 

Riding with Waymo One | Getting into your car

If you need any assistance before or during your trip, tap Support on the passenger screen.

A wayfinding feature at the bottom of the page helps you locate your pickup or vehicle with visual, audio and haptic cues.

When the car arrives:

• The app will inform you how long the car will wait
  • The countdown timer stops once you open the door. You’ll then have time to load any necessary things.
• If you've boarded but haven't pressed START RIDE after some time, Support will call in to the car.
• If you don’t make it to the car in time, the ride will cancel and the car will leave. You will need to request another ride and you may be charged a no-show fee.

Boarding and seating

Up to 4 passengers can ride. No pets are permitted, but service animals are welcome.

 Unlocking the car

Tap Unlock in the app when the car arrives or you can set the doors to unlock automatically as you approach the car.

To have the doors unlock automatically:

• On iOS, make sure you’ve allowed Waymo to use Bluetooth (and that Bluetooth is on) and on Android, allow ‘Nearby devices’ 
• Go to Account > Preferences > Unlock automatically to turn it on or off 

• The car will unlock as you approach it. Should that not happen, you can always use the button in the app — it’ll still be there.

When you're ready to go, tap START RIDE. Don't forget to buckle up!

If needed, you can also access the vehicle’s trunk. See our Seating & guests page for more information. 

 Inside the car experience

 Check out this video to discover how to stay in-the-know along your journey and how to get support if you need it during your rides:

Riding with Waymo One | During your ride

Get help

To connect to help at any time, press the Support button. You can always call through the "Support" tab of your Waymo One app.

If you have questions, please reach out to Support.

Get going

When you're ready to go, tap the START RIDE button in the car, or your app. Don't forget to buckle up!

Control your ride

To pull over the car, press the Pull over button in your app or the passenger screen, and we'll find a safe spot to stop.

How do I give feedback?

Give feedback about the Waymo One app, recent trips, or anything else that’s on your mind. Waymo is learning and evolving our service based on your feedback.

Anytime

To give us feedback at any time before, during, or after a trip:

1. Tap Feedback in the bottom menu
2. In the “What was good or bad?” text box, comment your feedback
   1. Things we like to hear about:
      • Driving behavior
      • Routing
      • Pickup and dropoffs
      • Interactions w/pedestrians & cyclists
      • Double-parked cars
      • Unprotected turns
      • App bugs 
      • Outages (i.e. no cars available)
      • Passenger screen & external display bugs
3. If applicable, select one of the tag words provided
4. Upload any images necessary
5. Tap Submit to send feedback

After your first trip

 At the end of each trip, tell us how it went by rating your trip and leaving comments. 

In the event of a collision

In the event of a collision, please follow any instructions given by the autonomous specialist. Support may also contact you and can assist with arranging alternate transportation or calling emergency services, if necessary. 

Our goal is to build the Most Experienced Driver to improve road safety, but an autonomous vehicle cannot avoid or prevent all collisions, some of which could result in injury or death.