Your first trip

Hailing your trip

Riding with Waymo | Hailing your trip

To learn how to set your pickup or dropoff location or adjust it mid-ride, see Pickup & dropoff.

You can also add stops to your route.

The app will alert you when the car is one minute away and again when it has arrived at the pickup spot.

Getting into your car

 Check out this video to learn how to easily locate your car and start your trip: 

Riding with Waymo One | Getting into your car

If you need any assistance before or during your trip, tap Support on the in-car screen.

A wayfinding feature helps you locate your pickup or vehicle with visual, audio and haptic cues.

When the car arrives:

• The app will inform you how long the car will wait.
• The countdown timer stops once you open the door. You’ll then have time to load any necessary things.
• If you've boarded but haven't tapped Start ride after some time, Support will call in to the car.
• If you don’t make it to the car in time, the ride will cancel and the car will leave. You will need to request another ride and you may be charged a no-show fee.

Boarding and seating

Up to 4 passengers can ride. No pets are permitted, but service animals are welcome.

 Learn more about Seating.

Unlocking the car

You can tap Unlock in the app when the car arrives or you can set the doors to unlock automatically as you approach the car.

To have the doors unlock automatically:

1. On iOS, make sure you’ve allowed Waymo to use Bluetooth (and that Bluetooth is on) and on Android, allow Nearby devices. 
2. Open the Waymo app.
3. Go to the Account tab.
4. Select Preferences, then turn on Unlock automatically.

Once the setting is turned on, the car will unlock as you approach it. When you're ready to go, tap Start ride. Don't forget to buckle up!

If needed, you can also access the vehicle’s trunk.

 Inside the car experience

 Check out this video to discover how to stay in-the-know along your journey and how to get support if you need it during your rides:

Riding with Waymo One | During your ride

Get help

To get help at any time, tap the Support button on the in-car screen. You can also call through the Support tab of the Waymo app.

If you have questions, please reach out to Support.

Get going

When you're ready to go, tap Start ride on the in-car screen or in the app. Don't forget to buckle up!

Control your ride

To pull over the car, press the Pull over button in your app or the passenger screen, and we'll find a safe spot to stop.

How do I give feedback?

Give feedback about the Waymo app, recent trips, or anything else that’s on your mind. Waymo is learning and evolving our service based on your feedback.