Waymo supports riders with accessibility needs through our wheelchair-accessible vehicle (WAV) service, accessibility options within the Waymo app, and Service animal policy. Riders can access or be directed to WAVs (driven manually) using the Waymo app as long as they're 18 or older.
San Francisco & LA
Here's how to request a WAV trip:
1. Open the Waymo app.
2. Tap Account, then Accessibility.
3. Turn on Wheelchair-accessible vehicle.
4. Tap My trip and follow the on-screen steps to request a trip.
5. After selecting and reviewing your trip details, tap Request car.
If you need assistance before or during pickup, you can call your WAV driver directly. After requesting your ride, tap Call driver and follow the guided prompts to connect.
Phoenix
We can order a WAV for you. Please call Support, and they can help you get a WAV.
1. Open the Waymo app.
2. Go to the Account tab, then tap Accessibility.
3. Tap the phone icon.
Las Vegas
To request a WAV, call one of these local providers:
- Nellis Cab: (702) 248-1111
- Deluxe Cab: (702) 568-7700
- Western Cab Company: (702) 736-8000
Getting assistance for your WAV trip
Drivers can assist you in entering and exiting the vehicle, securing your chair and person, and driving you to your destination. However, please note that drivers can’t assist you for extended periods outside the vehicle (for example, entering a hospital with you and signing you in for an appointment). If you need further assistance, call Support.