Manage your linked loyalty cards (Japan only)

Linked loyalty cards is a pilot programme offered by Google Wallet and available in Japan for select loyalty providers.

Google currently supports:

  • Docomo (d POINT Card)

When you add a d POINT Card to Google Wallet by linking your Docomo account with Google, you may see more accurate points you can earn in your shopping results. You can also manage and view your d POINT Card in Google Wallet and the Google Wallet website.

To link your Docomo account, add a d POINT Card and see more accurate points, you must:

  • Have a Google Account. Check how to create a Google Account
  • Have a Docomo account
    • If you don't already have an account, follow the instructions from the Docomo website to create one
    • This feature is only available for personal accounts, not business accounts
  • Have a d POINT Card
    • If you don't already have a d POINT Card, follow the instructions from the Docomo website to create one
  • Ensure your search preferences have been set to results in region Japan and language Japanese. You may need to turn off your adblocker.

Link Docomo Account

When you link your Docomo account to your Google Account, you will be able to manage your d POINT Card in the Google Wallet app and on the Google Wallet website. You will be eligible to see more accurate points you can earn in your shopping results.

From Google Wallet website

  1. Go to the Google Wallet website.
  2. On the Loyalty cards & other passes page, tap Link Docomo account.
  3. Follow the steps to sign in to your Docomo account.

Unlink Docomo Account

Unlinking your Docomo account removes your d POINT Card from the Google Wallet app and the Google Wallet website. You’ll no longer be eligible to see more accurate points you can earn in your shopping results.

From your Google Account

  1. Sign in to your Google Account.
  2. Go to your Google Account settings.
  3. Unlink your 'Docomo / d POINT' account.

For more information, check Manage Google’s access to your third-party apps or services.

Tip: Google will not have access to your info once your Docomo account is unlinked in your Google Account. The link will still appear on the Docomo website. If you want to completely delete the link, you will need to go to the Docomo website to delete the link on the Docomo side.

View d POINT Card

Once you link your Docomo account, you can view your d POINT Card in the Google Wallet app and the Google Wallet website.

From Google Wallet app
  1. Open the Google Wallet app .
  2. Tap the d POINT Card you want to view. You may need to swipe to find it.
From Google Wallet website
  1. Go to the Google Wallet website.
  2. On the Loyalty cards & other passes page, tap the ‘d POINT’ card you want to view.

Tip: The d POINT Card may only be used to see more accurate points that you can earn in your shopping results. It is an “online only” card that cannot be used offline and in stores. It doesn’t have a barcode and card number in Wallet.

Add a d POINT Card

When you link your Docomo account, your d POINT Card info is automatically added to Google Wallet.

If you previously removed your d POINT Card without unlinking your Docomo account, to add d Point Card info back, you will need to unlink your Docomo account first and then re-link.

Add a linked d POINT Card back
  1. View the services that are linked to your Google Account at myaccount.google.com/accountlinking.
  2. If 'Docomo / d POINT' is listed on this page, unlink it.
  3. Go to the Google Wallet website.
  4. On the Loyalty cards & other passes page, tap Link Docomo account.
  5. Follow the steps to sign in to your Docomo account.
Add a d POINT Card without account linking

If you have the Google Wallet app, you can add a d POINT Card without linking your Docomo account. If you choose not to link your Docomo account, you won’t be eligible to see more accurate points you can earn in your shopping results. You'll only see your d POINT Card in the Google Wallet app.

  1. Check the instructions at Loyalty cards & gift cards.

Remove a linked d POINT Card

You can remove an account-linked d POINT Card by unlinking your Docomo account or removing it in the Google Wallet app or on the Google Wallet website.

If you choose to remove your d POINT Card, you won’t be able to see your d POINT Card in the Google Wallet app or on the Google Wallet website. If you are eligible to see more accurate points, you will still see more accurate points as long as your account is linked.

Tip: If you don't unlink your Docomo account, Google will still have access to your Docomo loyalty info. If you want to remove Google’s access, then follow instructions to unlink your Docomo account from your Google account. For more information, check Manage Google’s access to your third-party apps or services.

Tip: You can separately manage your d POINT Cards which were added in the Google Wallet app without linking your Docomo account. Check the instructions at Loyalty cards & gift cards.

Remove by unlinking account
  1. Sign in to your Google Account.
  2. Go to your Google Account settings.
  3. Next to the account you’d like to disconnect, tap Unlink.
Remove without unlinking account from Google Wallet app
  1. Open the Google Wallet app .
  2. Tap the d POINT Card you want to remove. You may need to swipe to find it.
  3. In the top right, tap More and then Delete card.
Remove without unlinking account from Google Wallet website
  1. Go to the Google Wallet website.
  2. On the Loyalty cards & other passes page, tap the d POINT Card you want to remove.
  3. Tap and then Remove card to remove the card.
  4. Tap Remove card.

Common questions

What type of info is shared between Google and Docomo when I link my account?

  • You can check the details in your Google Account.
    • Open the link
    • Click ‘Docomo / d POINT
    • Click See details

How do I know if my Docomo account is linked?

  • Sometimes there's a delay between when your Docomo account links and when it displays as linked.
  • View the services that are linked to your Google Account. If 'Docomo / d POINT' is listed on this page, that means your Docomo account is linked.

I got an error and can't link my Docomo account. What should I do?

  • Check that you're signed in. You may need to turn on pop-ups in your browser to link your accounts.
  • View the services that are linked to your Google Account. If 'Docomo / d POINT' is listed on this page, that means your Docomo account is linked.
  • If you are still experiencing issues, please try again later.

Tip: You can only connect personal accounts, not business accounts. Make sure you’re logged into a personal account when trying to link.

I'm trying to unlink my Docomo account, but it's still showing as linked. Why?

  • Sometimes there’s a delay between when your Docomo account unlinks and when it displays as unlinked.
  • View the services that are linked to your Google Account. If 'Docomo / d POINT' isn’t listed on this page, that means your Docomo account isn’t linked anymore.
  • If you are still experiencing issues, please try again later.

I unlinked my Docomo account but I still see my d POINT Card in the Google Wallet app. Why?

If you added your d POINT Card to Google Wallet before you linked your Docomo account, you’ll keep your d POINT Card in Google Wallet.

Why did my linked loyalty card disappear?

If you removed your account-linked d POINT Card or if you unlinked your Docomo account, then you won’t be able to see your d POINT Card on the Google Wallet website or in Google Wallet app.

  • To add it back, follow the above steps to unlink your Docomo account and then relink it again. You should then be able to see your d POINT Card again.

I removed my account-linked d POINT Card, how do I add it back?

Currently, you can only add your d POINT Card back by re-linking your Docomo account. In this case, you need to follow the above steps to unlink your Docomo account and then relink it again.
I linked my Docomo account but I'm not seeing more accurate points in shopping results
  • Tip: Google is offering more accurate points in shopping results as a pilot programme. This means that currently the pilot is not open to everybody. Stay tuned for further updates.
  • Sometimes there’s a delay between when your Docomo account links and when more accurate points are displayed. Meanwhile, points displayed on Google are estimates; actual points may differ on a merchant's website.
  • View the services that are linked to your Google Account. If 'Docomo / d POINT' isn’t listed on this page, that means your Docomo account isn’t linked. In this case, you need to follow the above steps to link your account.
  • View your saved loyalty cards in the Google Wallet app or at Google Wallet website. If ‘d POINT Card’ isn’t listed, that means your d POINT Card isn’t added. In this case, you need to follow the above steps to add back your d POINT Card.
  • Check your Wallet passes data settings
    • In order to see more accurate points, these two settings need to be on:
      • Use passes across Google
      • Personalisation across Google
    • Check Manage your passes data for instructions on updating your Wallet settings
  • Check your Search personalisation control settings
    • In order to see more accurate points, these two settings need to be on:
      • Web & App Activity
      • Personal results in Search
    • Check Personalization & Google Search results for instructions on updating your Search settings
Tip: Ensure your search preferences have been set to results in region Japan and language Japanese. You may need to turn off your adblocker.
Why do I see 2 different types of d POINT cards in my Google Wallet app?
  • There is a d POINT card for online only, which may help you get more accurate point estimation when you shop online. Thus there is no barcode and card number for the online only card in Google Wallet app. This d Point card was added from Shopping or Google Wallet website.
  • There is also a d POINT card you added from Wallet app and can be used for offline, in-store use. So on that card you can see a barcode and card number in the Google Wallet app. But you will not be eligible to see more accurate points you can earn in your shopping results and can not see it in Google Wallet website.

 

Still need help?

If you still have issues or any questions, you can ask the community or contact us.

 

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