About private passes

Some passes that you can save in Google Wallet contain sensitive info. These passes have extra protection to help keep your sensitive data safe.

You can add the following passes as private to Google Wallet (availability subject to your location):

• Health passes
• US Driver's Licenses and State IDs
• ID passes
• Other types of IDs and sensitive credentials

Important: Google saves your private pass with the info that you’ve chosen to provide. For some private passes, Google does not independently verify this information and cannot confirm its completeness, accuracy, or efficacy with any provider.

Understand private passes

Unlike other passes such as event tickets or transit passes, private passes:

• Include a "private pass” label in the card details to easily help you identify them as a private pass.
• Might require you to verify it’s you to view, and use them across Google services. You can do this with your fingerprint, PIN, or other verification methods.
• Aren't used to personalize your Wallet experience by default.
• Aren't used across Google to do things like fill forms faster by default.

Use your private passes across Google

Some private passes may be used across Google to do things like fill forms faster depending on your private pass settings.  You can manage this setting in the Wallet app or on the Google Wallet website.

Note: Some passes like digital IDs and those issued by partners do not have this setting and are managed differently.

To use your private pass across Google:

In the Google Wallet app:

1. Open Google Wallet .
2. Tap on the pass you want to manage.
3. At the top right, tap Details.
4. At the bottom turn, Use private pass across Google on or off.

On the Google Wallet website:

1. On the left, tap Passes.
2. Open the pass.
3. Turn Use private pass across Google on or off.

How to delete a private pass

1. On your phone, open the Google Wallet app .
2. Find the private pass that you want to remove.
3. Tap the private pass.
4. At the top right, tap More Remove.

Fix issues with your private passes

Can't add your private pass

If you get the error message, ”Can’t add pass on this device”:

1. On your phone, find the email or text that your provider sent you to add your pass.
2. Tap and hold the link.
3. To open the link in your web browser, such as Chrome, select Open in Browser.
4. Tap Add to Google Wallet.

If that doesn't fix the issue:

1. On your phone, open Settings .
2. In the search bar, type: Opening links and tap it.
3. Swipe to and tap Google Play Services.
4. Turn on Open supported links.
5. Open the link from your provider again and try to set up your card or test record.

Convert files to private passes

To protect your privacy, some files that you open with Google Wallet are converted to a private pass. If you need help to save a file to Wallet, learn how to Manage items in Google Wallet.

Still need help?

If you still have issues or any questions, you can contact us.