About private passes

Important: This feature isn't available in India.

Some passes that you can save in Google Wallet contain sensitive info. These passes have extra protection to help keep your sensitive data safe.

You can add the following passes as private to Google Wallet (availability subject to your location):

Important: Google saves your private pass with the info that you’ve chosen to provide. Google doesn't independently verify this information and can't confirm its completeness, accuracy, or efficacy with any provider.

How private passes work

Unlike other passes such as event tickets or transit passes, private passes:

  • Include a "private pass” label in the card details to easily help you identify them as a private pass.
  • Require you to verify it’s you to add, view, and use them in Google Wallet. You can do this with your fingerprint, PIN, or other methods.
  • Aren't used to personalize your Wallet experience by default.
  • Aren't shared by default with other Google products like Maps, Assistant, and Shopping.

Add a private pass to Google Wallet

Fix issues with your private passes

Can't add your private pass

If you get the error message, ”Can’t add pass on this device”:

  1. On your phone, find the email or text that your provider sent you to add your pass.
  2. Tap and hold the link.
  3. To open the link in your web browser, such as Chrome, select Open in Browser.
  4. Tap Add to Google Wallet.

If that doesn't fix the issue:

  1. On your phone, open Settings Settings.
  2. In the search bar, type: Opening links and tap it.
  3. Swipe to and tap Google Play Services.
  4. Turn on Open supported links.
  5. Open the link from your provider again and try to set up your card or test record.

Convert files to private passes

To protect your privacy, some files that you open with Google Wallet are converted to a private pass. If you need help to save a file to Wallet, learn how to Manage items in Google Wallet.

Still need help?

If you still have issues or any questions, you can ask the community or contact us.


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