Issues receiving text messages

Is your contact sending you a text message from an international number?

  • Yes
  • No

Are you trying to receive a text message from a website (i.e. Skype, Chase, Facebook, etc.)?

  • Yes
  • No, my contact is sending a text message from a mobile device

Is the sender receiving an error when trying to send a text message to your Google number?

  • Yes, they receive a 'Please re-send using a valid 10 digit mobile number or valid shortcode' error.
  • Yes, but they receive a different error than the one above.
  • No error, but I still don't receive the text message.

Has this resolved your issue?

  • Yes
  • No

Did you recently port your in to Google Voice (this is NOT related to the Google Voice Sprint Integration, but rather you would have paid $20 to port your number into Google Voice)?

  • Yes
  • No

Did this resolve your issue?

  • Yes
  • No