Identify Google Voice subscription types

You can identify which Google Voice subscription and features you have based on your user status and purchase method.

Single user plans: These versions of Google Voice don’t require a paid Workspace subscription and are only available in the US.

• Basic Google Voice: This no-charge plan is for personal, consumer use. It requires a phone number to forward calls and includes features like voicemail transcription, unlimited domestic calls, and texts.
• Google Voice Starter (Standalone): A plan with advanced call features like transfer and easy ad-hoc recording, 24/7 access to Voice support, and help with emergency calls.
• Google Voice Standard (Standalone): This includes all features of Voice Starter (Standalone), plus support for auto attendants to route incoming calls, AI generated call recording, transcription, and call summaries accessible directly in your Google Voice app.

Multiple user plans: These versions of Google Voice are available as an add-on subscription to any paid Google Workspace plan.

• Google Voice Starter (Workspace add-on): This includes all features of Google Voice Starter (Standalone), plus support for up to 10 users in one organization.
• Google Voice Standard (Workspace add-on): This includes all features of Google Voice Starter (Standalone), plus support for unlimited users, ring groups, call delegation, AI generated call recording, transcription, and call summaries.
• Google Voice Premier (Workspace add-on): This is designed for global enterprises and large organizations. It includes advanced enterprise-grade capabilities like:
  • Automatic call recording
  • Advanced reports and analytics through BigQuery
  • Support for international users

To find the Google Voice subscription that best fits your needs, review the table below.

Compare features by types of Google Voice subscriptions:

Features	Google Voice	Voice Starter (Standalone)	Voice Standard (Standalone)	Voice Starter (Workspace add-on)	Voice Standard (Workspace add-on)	Voice Premier (Workspace add-on)
Subscription cost	$0	$10 / month	$20 / month	$10 / user / month	$20 / user / month	$30 / user / month
Maximum number of users	1	1	1	Up to 10 users	Unlimited	Unlimited
Subscription requirements	Personal Gmail @gmail.com account	Personal Gmail @gmail.com account	Personal Gmail @gmail.com account	Paid Google Workspace subscription	Paid Google Workspace subscription	Paid Google Workspace subscription
Country availability (local phone numbers)	US only	US only	US only	14 countries / regions	14 countries / regions	14 countries / regions
Get additional numbers outside of your home country	✘	✘	✘	✘	✘	✔
Unlimited domestic & regional calling*	✔	✔	✔	✔	✔	✔
International calling*	✔	✔	✔	✔	✔	✔
Unlimited SMS	US only	US only	US only	US only	US only	US only
3-way calling	✘	✔	✔	✔	✔	✔
Call recording	✘	✔	✔	✔	✔	✔
Desk phone and ATA support	✘	✔	✔	✔	✔	✔
911 emergency support	✘	✔	✔	✔	✔	✔
Forward calls to linked numbers	✔	✔	✔	✔	✔	✔
Voicemail transcripts	✔	✔	✔	✔	✔	✔
Mobile apps: Android, iPhone and iPad	✔	✔	✔	✔	✔	✔
Don't need to verify account with another phone number	✘	✔	✔	✔	✔	✔
Desk phone compatibility	✘	✔	✔	✔	✔	✔
"take notes for me"	✘	✘	✔	✔	✔	✔
Auto attendants	✘	✘	✔	✘	✔	✔
"Do not disturb" based on Calendar working hours	✘	✘**	✘**	✔	✔	✔
Use contacts from corporate directory	✘	✘	✘	✔	✔	✔
Identify incoming Google Meet calls	✘	✘	✘	✔	✔	✔
Ring groups	✘	✘	✘	✘	✔	✔
Call delegation	✘	✘	✘	✘	✔	✔
Call queuing	✘	✘	✘	✘	✔	✔
Automatic call recording	✘	✘	✘	✘	✘	✔
Vault	✘	✘	✘	✘	✘	✔
Export Voice activity to BigQuery	✘	✘	✘	✘	✘	✔
Purchase credit to make calls	✔	Billed to account	Billed to account	Billed to organization	Billed to organization	Billed to organization
Custom hold audio	✘	✘	✘	✘	✔	✔
24/7 access to Voice support	✘	✔	✔	✔	✔	✔

* Determination of ‘domestic’ and ‘regional’ depends upon your primary location. Regions include North America and Europe. International calling rates depend on both originating and destination countries. Check voice.google.com/rates for latest rates. Unlimited calling is subject to Voice Terms of Service.

**Available to users on standalone Voice subscriptions with a paid Workspace plan associated with the same personal account.

To sign up for Google Voice, use a personal account or an account from your work or school. Your organization might give you a Voice for Google Workspace account they manage and pay for.

Check if you have a managed Voice account

1. On your computer, open Google Voice.
2. At the top right, click Settings .
3. Under "Account:"
   • If you find "This account is managed by your Google Workspace administrator:" You have a Voice for Google Workspace account and your organization handles your billing.
   • If you find "Manage my account:" You have a Voice Starter (Standalone) or Voice Standard (Standalone) account and pay for Google Voice.
   • If you don’t get either message: You have a non-charge personal account or a work or school account your organization doesn’t manage.

Tips:

• If you signed up for a Google Voice account before Voice for Google Workspace was available, you may have a legacy unmanaged Google Voice service linked to your Google Workspace account. Learn how to migrate users to managed accounts.
• As a Google Workspace user, your administrator can:
  • Add Voice to Google Workspace
  • Compare Google Voice subscriptions

• If you have a personal gmail (@gmail.com) account, learn about the new Google Standalone plans.