About Google Voice on Sprint

Sprint and Google Voice work together to provide you with a variety of features:

  • One number for all of your phones: You can customize your Google Voice settings so that when someone calls your Sprint number, it will ring all of your other phones and even your computer.
  • Custom voicemail greeting based on who’s calling you: You can set custom voicemail greetings for your friends, family, and colleagues.
  • Voicemail that acts like email: You can have your voice messages transcribed and sent directly to your inbox or sent to your phone as a text message.
  • Call screening: Not sure whether you want to answer a call? With Google Voice, you can listen to a voice message as the caller is leaving it and pick up at any time (or not).

There are two things you should know before you get started:

  • MMS is currently not supported by Google Voice, so MMS sent from your Sprint phone will always display your Sprint number and won't appear in your Google Voice inbox.
  • Any messages currently on your Sprint phone will be deleted. Please make sure you have listened to all your messages before you complete setup. After setup, your Sprint voicemail greeting will no longer exist, so remember to record a new greeting.

Learn how to enable Google Voice on your Sprint phone. Select the option that applies to you and follow the directions based on the type of Google Voice account you have:

Option 1: I want my Sprint mobile number to show when I make calls and send text messages

I'm setting up Option 1 and I'm new to Google Voice

Choose between a new number and your current mobile number.

Follow these steps:

  1. Go to voice.google.com to sign up for Google Voice.
  2. Click I want to use my mobile number.
  3. Enter your Sprint mobile number and click Check for available options.
  4. Click Enable Google Voice on your Sprint phone. If you get an error when trying to complete this step, please take a look at the ‘Troubleshooting’ section of our Google Voice on Sprint FAQs.
  5. After your Google Voice account is created, click Call me now to verify your phone, and then set up a pin to secure your account.

It’s as simple as that! Now there are a few important things you should do to get your account fully ready to use. (Learn More)


I already have a Google Voice account and would like to upgrade to Sprint Option 1. Find out how to upgrade based on the type of Google Voice account you currently have:

I have a Google Voice number:

  1. Go to Settings and click the Phones tab.
  2. Next to your Google Voice number, click Change
  3. Select the option to use your mobile number and follow the prompts to complete setup.

If you already have a Google Voice number and you choose to swap it for your Sprint mobile number, your Google Voice number will still work for 90 days. This gives you enough time to tell your contacts that you'll be switching numbers. After three months, your Google Voice number will no longer work. If you don't want to lose your Google number you can keep it permanently for a one time fee of $20.

I only use Google Voice Lite.

  1. Go to Voice Settings and click the Phones tab.
  2. Next to your voicemail number, click Get a Google Voice number.
  3. Click I want to use my mobile number.
  4. Follow the prompts to finish setting up your account

I only use ‘Call Phone’ in Gmail.

  1. Click Upgrade My Account.
  2. You can decide whether you want to use your Sprint mobile number (Option 1) or get a Google Voice number (Option 2).
  3. Choose option 1 and you’ll get a set of prompts that will help you set up your account.
Option 2: I want my Google Voice number to show when I make calls and send text messages

I'm setting up Option 2 and I'm new to Google Voice:

  1. Go to voice.google.com to sign up for Google Voice.
  2. Click I want a new number and search for a Google number. You can choose a number in a specific area (based on your zip code) or you can choose a number that has a specific word or phrase in it.
  3. Once you’ve chosen a Google number, create a pin.
  4. Add your Sprint mobile number as a forwarding phone, and verify your phone.
  5. Go to Voice Settings, click the Phones tab, and next to your Sprint mobile number, click Enable Google Voice on your Sprint mobile phone and follow the prompts.

It’s as simple as that! Now there are a few important things you should do to get your account fully ready to use. (Learn More)

I already have a Google Voice account and would like to upgrade to Sprint Option 2. (Find out how to upgrade based on the type of Google Voice account you currently have:)

I have a Google Voice number

  1. Go to Settings and click the Phones tab.
  2. Next to your Sprint forwarding phone, click Enable Google Voice on your Sprint mobile phone and on the following screen click Enable.
  3. Click Check to see if this phone can be Google Voice-enabled by Sprint. If your phone can be enabled, click Save. If not, you can check out our FAQs to find out why.
  4. Follow the prompts to complete setup.

I only use Google Voice Lite.

  1. Go to Voice Settings and click the Phones tab.
  2. Next to your voicemail number, click Get a Google Voice number.
  3. Click I want to use my mobile number.
  4. Click enable Google Voice on your Sprint phone. If you get an error when trying to complete this step, please take a look at the ‘Troubleshooting’ section of our FAQs.
  5. Click call me now to verify your phone, and then set up a pin to secure your account.

I only use ‘Call Phone’ in Gmail.

  1. Click Upgrade My Account.
  2. You can decide whether you want to use your Sprint mobile number (Option 1) or, get a Google Voice number (Option 2).
  3. Follow the prompts for option 2 to finish setting up your account.

After you set up Google Voice on your Sprint phone

Here are a few steps we recommend that you start with:

  • Set up your voicemail: Any messages currently on your Sprint phone will be deleted after setup. Please make sure you have listened to all your messages before setup is complete. Also, your Sprint voicemail no longer works. So, you’ll need to record a new voicemail greeting with Google Voice. To record a new voicemail, click the “Voicemail” tab, and click Use phone to record a new greeting.
  • Add a forwarding phone: Choose the phones you want to ring when someone calls your Google Voice number or your Sprint mobile number. To do this, go to your Voice Settings, click the “Phones” tab, click Add another phone, and when you're done click Save. You can also set up ring schedules to decide which phones ring and when.

Google Voice app for Sprint on Android phones

Use your Sprint number with Google Voice

NOTE: You must sign out of the app and sign back in for the Sprint-specific settings to take place. If you're seeing the "Calling via Google Voice" message at the top of your calls, your app is still using old settings.

Follow these steps to sign out:

  1. Open the Google Voice Android app.
  2. Press Menu, then More, then Settings.
  3. Press Sign out.

Once you've signed out, open the app again and complete the sign in flow to trigger the Sprint-specific settings.

-------

You can use the Google Voice Android app if you use your Sprint number with Google Voice, or if you replace your Sprint number with your Google Voice number. Detailed instructions on using the Android app are available here.

There are a couple of key differences when using the app on Sprint versus other carriers:

  • Under Settings, there will no longer be a dialog where you have to choose whether to use Google Voice to make some or all phone calls. All of your domestic and international calls will automatically be placed through Google Voice.
  • Additionally, since all calls automatically go through Google Voice, you won't see the message on the call screen indicating that the call has been placed through Google Voice.

To learn more check out this video:

Caroline is a Google Voice expert and author of this help page. Leave her feedback below about the page.

How helpful is this article:

Feedback recorded. Thanks!
  • Not at all helpful
  • Not very helpful
  • Somewhat helpful
  • Very helpful
  • Extremely helpful